Retail Sales & Hospitality Associate

Retail Sales & Hospitality Associate

Ridge Vineyards

Healdsburg, CA

Job Description:

OBJECTIVE: To provide an exceptional guest-service experience to consumers, wine club members, and members of the trade visiting Ridge Vineyards Lytton Springs estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public's perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide guests with a memorable and unique experience through:

Personal greetings and farewells, using guest's names whenever possible.

Enhanced education about Ridge Vineyard's history and wines including all relevant appellation and Vineyard information.

Anticipation of guests' needs in the areas of sales, service and concierge services.

Developing relationships with guests to stimulate repeat visits and future sales.

Hosting unique, engaging and educational tastings, tours, and private events.

Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.

Daily Operations

Thorough understanding and ability to operate direct point-of-sale system (Commerce7) including ringing sales transactions, researching guest purchase and wine club history, accurately adding and adjusting customer profile information

Ability to understand how to view consumer, trade, and internal events in Salesforce, including submitting Post Visit Feedback.

Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas

Stocking of wines, non-wine merchandise and various marketing materials

Breaking down and recycling of all necessary elements including cardboard and glass

Maintaining wine for tasting through bottle opening, sensory analysis, and decanting

Packaging wine for guests, including transporting wines to guests' automobiles

Providing accurate and timely execution of shipping orders

Continuously monitoring and maintaining the condition and appearance of the tasting rooms, knoll, and surrounding grounds.

Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark-outs

Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas

Ongoing Weekly & Monthly Duties

Actively participate in regularly scheduled staff meetings

Conduct special tours and participate in special events as needed

Stay current on recent wine reviews and industry trends

Stay current on all relevant Responsible Hospitality Standards, and all relevant rules and regulations as regards the serving of alcoholic beverages.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs all related duties as assigned

QUALIFICATIONS/ REQUIREMENTS

Undergraduate college degree preferred

Prior experience in a wine service environment preferred

Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred

Exceptional communication skills, both written and oral

Excellent organizational skills

Collaborative/team operational skills

Ability to make empowered decisions that positively affect the customer's experience

Computer proficiency: Word, Excel, Outlook, etc.

Excellent attention to detail

Ability to work evenings and weekends, as needed

Ability to lift 40 lbs. unassisted, walk up and down stairs, walk on uneven terrain, stand for long periods of time.

Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry

Hourly rate: $20 + tips