Onsite Technician and Procurement Specialist

Our client is looking for a Level 1 Onsite Technician & Procurement Specialist to join their team in the Fairfield County area. This position plays a critical role in supporting the service engineers by providing hands-on technical assistance during client visits, managing procurement, and overseeing office operations.

If you're highly dependable, detail-oriented, and have experience in a Managed Services Provider (MSP) environment, we want to hear from you!

What You'll Do:

Onsite Technical Support:

• Provide hands-on support for desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve network connectivity, VoIP, and peripheral issues.
• Install, configure, and maintain hardware and software onsite.
• Perform device imaging, deployment, and hardware swaps.
• Support user onboarding/offboarding, including workstation setup and teardown.
• Act as the onsite escalation point for Level 1 issues, coordinating with remote teams.

Procurement:

• Assist with procurement, including obtaining quotes and placing purchase orders.
• Conduct product pricing research and vendor evaluations.
• Compare computer hardware specifications to ensure compatibility and value.
• Work with internal teams and vendors to ensure timely order fulfillment.
• Communicate with clients regarding order status, pricing, and any issues.
• Track receipts and expenses related to procurement.

Office Management:

• Manage inbound and outbound shipping.
• Organize and maintain inventory of devices and accessories.
• Ensure office stock and supplies are consistently available.
• Keep the onsite office organized and clean.
• Attend daily meetings to align with scheduling and client needs.

What You'll Bring:

Technical Skills:

• Windows OS (10/11) and macOS support.
• Proficiency with Microsoft 365 and Active Directory.
• Basic networking knowledge (DNS, DHCP, VPN).
• Experience with remote support tools.
• Printer and peripheral troubleshooting.
• Familiarity with ticketing systems (HaloPSA is a plus!).

Requirements:

• Strong communication, organization, and multitasking skills.
• A professional appearance and punctuality for onsite client interactions.
• Ability to lift and handle equipment boxes (up to 50 lbs.).
• A valid drivers license with a clean driving record.
• You must be reliable, punctual, and self-directed.

Company Overview

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.