Customer Service Representative (Remote)

Join Our Team as a Customer Service Representative (Remote)!

Are you looking for a rewarding career in customer service with a company that values innovation and reliability? Lifewood Data Technology is seeking a dedicated Customer Service Representative to join our team. As a leader in harnessing AI's transformative potential, Lifewood offers a wide range of services focused on data acquisition, collection, annotation, curation, and validation. With over 18 years of experience, Lifewood operates across 16 countries, providing tailored AI training data solutions to various industries. Join us in empowering businesses to leverage big data for enhanced decision-making and growth opportunities in the evolving landscape of AI.

Daily Responsibilities:

• Provide exceptional customer service through one call resolution
• Handle inbound calls and inquiries with professionalism
• Process payments and ensure asset protection
• Enter orders accurately and efficiently
• Resolve customer complaints and issues promptly

Required Skills:

• Experience in a call center environment
• Demonstrated ability to meet service sales goals
• Strong understanding of service standards
• Proficiency in order processing and payment handling
• Excellent problem-solving skills and complaint resolution

Nice to Have Skills:

• Experience with inbound/outbound calling
• Knowledge of merchandising and accounts receivable
• Cashier skills for processing transactions

Company Information:

Lifewood specializes in harnessing AI's transformative potential, offering a wide range of services focused on data acquisition, collection, annotation, curation, and validation. The company operates across 16 countries, providing tailored AI training data solutions to various industries, regardless of size or data type. With over 18 years of experience, Lifewood emphasizes innovation and reliability in data processing, particularly in genealogical material. Their goal is to empower businesses to leverage big data for enhanced decision-making and growth opportunities in the evolving landscape of AI.

DEI Statement:

Lifewood Data Technology is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity drives innovation and are dedicated to fostering a culture that embraces individual differences.

EEO Statement:

Lifewood Data Technology is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from any form of discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.