Service Desk Team Member

Schedule: Full time
Availability: Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule.
Age Requirement: Must be 18 years or older
Location: Medford, MA
Address: 3850 Mystic Valley Parkway
Pay: $18 - $18.50 / hour
Job Posting: 06/16/2025
Job Posting End: 07/01/2025
Job ID: R0248399

At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, youll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, youll guarantee each customer has a positive experience as they end their shopping trip at Wegmans!

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans
• Properly bag items to ensure products arrive at their destination in the condition they left the store
• Partner with departments to ensure questions are answered and problems are resolved

At Wegmans, weve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, weve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. Were proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employees individual needs with the needs of our business and each department.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with both a profit-sharing and 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
8. And more!

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

For 25 years in a row, our employees have put us on the FORTUNE magazines list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you loveand love what you do.