Customer Service Representative

Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service. This role requires someone who is comfortable working remotely and providing support via phone to customers, sales representatives, and field operations teams. The ideal candidate will have strong communication skills, be proficient in Microsoft Dynamics 365 (D365), and possess the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities: Provide high-quality support over the phone to customers, internal sales teams, and field operation teams. Correspond with clients to obtain and verify information, ensuring all communications are clear and professional. Offer basic product knowledge and support to assist customers and partners in resolving their inquiries. Review and verify the accuracy of service orders and service requests. Execute assigned tasks in a timely and organized manner, while maintaining productivity in a remote setting. Utilize D365/Dynamics 365 for data entry, case management, and customer interactions. Required Skills: 3+ years' experience in a customer service role Must be comfortable providing support over the phone to customers, sales, and field operation teams Corresponding with clients to obtain and verify information, and provide basic product knowledge Providing support by verifying the accuracy of service orders and service requests Ability to work independently and maintain productivity in a remote environment Experience using D365/Dynamics 365 Previous experience working in a call center environment Strong attention to detail and organizational skills High School Diploma or GED required, Associates degree preferred Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future