Grocery Store Manager

Goodwin Recruiting
Glastonbury, Connecticut
Full Time

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GROCERY STORE MANAGER (GM)

A family-owned grocery company serving Connecticut communities with serious longevity. We are known for exceptional customer service, strong community involvement, and full-service departments that provide a shopping experience unlike traditional supermarkets.

Our stores are built around peopleour customers, our employees, and our communities. We believe strong leadership, accountability, respect, and genuine care for others are the foundation of a successful business.

Position Summary

The Store Manager is responsible for the overall leadership, culture, execution, and financial performance of the store.

This position is not simply about running operations. It is about developing department managers, creating accountability, maintaining standards, and ensuring consistent execution throughout the building.

The successful candidate will spend significant time coaching leaders, walking the store, engaging customers, identifying opportunities, and ensuring that expectations become reality.

We are looking for a leader who understands that managing people is more important than managing product.

What Success Looks Like

A successful Store Manager:

Builds strong department managers
Creates a culture of accountability and follow-through
Maintains outstanding customer service standards
Holds teams accountable while treating people with respect
Identifies problems early and addresses them directly
Develops future leaders
Maintains a clean, full, fresh, and customer-ready store every day
Balances operational excellence with a positive work environment

Leadership Responsibilities

Team Development

Train, coach, and develop department managers and associates
Conduct regular coaching conversations and performance discussions
Identify future leaders and create development plans
Hold managers accountable for results and execution
Foster a culture of professionalism, respect, and teamwork

Leadership Presence

Maintain a visible presence throughout the store
Walk departments daily and identify opportunities
Engage regularly with customers and associates
Lead by example through attitude, professionalism, and work ethic
Address issues promptly rather than allowing them to linger

Communication & Accountability

Conduct regular manager meetings
Ensure company initiatives are executed consistently
Communicate priorities clearly and follow up on commitments
Promote collaboration between departments
Create clarity around expectations and performance standards

Customer Experience

This position is built on customer service.

The Store Manager is responsible for ensuring every customer receives a friendly, helpful, and professional shopping experience.

Responsibilities include:

Reinforcing customer service expectations
Monitoring service levels throughout the store
Handling customer concerns and escalations
Maintaining a culture where customers are acknowledged and assisted promptly
Supporting the service standards that differentiate this opportunity from larger competitors

Operational Responsibilities

Oversee all daily store operations
Ensure strong merchandising, freshness, sanitation, and presentation standards
Monitor labor productivity and scheduling
Review sales, gross profit, shrink, and payroll performance
Ensure food safety and regulatory compliance
Coordinate with department managers to execute seasonal and promotional programs
Maintain safe working conditions for employees and customers

Qualifications