Market Manager (Newark & Philadelphia)

Who We Are

Were Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. Were laser focused on helping the worlds largest and most trusted auto manufacturers grow their tire businessin fact, weve sold more than 60 million tires to date. Were a thriving company, and were looking for driven individuals to join our team. Thats where you come in!

Base Pay Range:

Targeted Annual Commission:

Market Manager

Drive Performance. Develop People. Elevate Service Experience.

Dealer Tire is looking for a dynamic Market Manager to lead and grow high-performing Tire Service Advisor teams across multiple dealership locations. This role is ideal for a hands-on, results-driven leader who thrives in the field, loves coaching talent, and knows how to translate operational excellence into sales growth and customer loyalty.

If youre passionate about developing people, influencing outcomes on the service drive, and partnering with dealership leadership to deliver next-level performancethis could be your next move.

What Youll Do

As a Market Manager , youll serve as the primary field leader and coach for Tire Service Advisors across your assigned market.

Lead Standards of Excellence

• Ensure consistent execution of Dealer Tires operational standards and Service Lane Inspection (SLI) tool

• Coach TSAs on the complete service processfrom customer greeting through objection handling and closing the sale

• Drive effective inspection presentations and accurate repair order additions

Coach, Mentor & Develop Talent

• Spend 7 0%-75 % of your time onsite in dealerships, providing shoulder-to-shoulder, real-time coaching

• Conduct announced and unannounced visits to observe behaviors and reinforce best practices

• Deliver structured feedback, quarterly development discussions, and performance evaluations

• Make staffing recommendations including hiring, promotions, corrective action, and terminations

• Identify skill gaps and ensure all dealership personnel are trained on Dealer Tire products and tools

Optimize Service Drive Operations

• Partner with Service Managers, Parts Managers, GMs, and OEM representatives to grow tire and Maintenance & Light Repair (MLR) performance

• Oversee tire program execution, including product screens, pricing strategies, inventory, and sales effectiveness

• Analyze and leverage data such as RO trends, competitive pricing, alignment sales, and customer pay

• Lead scorecard review meetings, provide actionable recommendations, and document follow-ups in Salesforce

• Support the launch of new Tire Store locations

Drive Collaboration & Continuous Improvement

• Foster collaboration and consistency across T ire Service Advisor teams within your market

• Share best practices, performance insights, and successful initiatives with Regional Managers and Field Operations partners

• Ensure timely completion of reports, expenses, and administrative requirements

What You Bring

Experience & Education

• Bachelors degree in Business , Sales, Marketing, or related field (or equivalent experience)

• 4+ years in tires, automotive, or a related industry

• Proven experience leading teams in a retail or service-driven environment ( preferably multi-store supervision )

Skills & Capabilities

• Strong coaching, facilitation, and communication skills

• Ability to influence behaviors through data, pay plan understanding, and relationship building

• High attention to detail and comfort operating in a fast-paced environment

• Proficiency with Microsoft Office and CRM tools

• Willingness and ability to perform TSA duties when needed

Leadership Competencies

• Results orientation and business acumen

• Critical thinking and agility

• Time management and initiative

• Customer focus and value selling

• Talent development and performance management

• Change leadership and collaboration

Physical & Travel Requirements

• Ability to stand for extended periods and lift up to 75 lbs

• Frequent bending, crouching, and twisting

• Approximately 85% travel within the assigned market

Work Environment & Policy

• Dealer Tire is a drug-free workplace

• Pre-employment drug screening required; random drug testing applies

At Dealer Tire, we believe great results come from great leadership on the ground. Market Managers play a pivotal role in shaping culture, developing talent, and delivering measurable growth for our dealership partners. Youll have the autonomy to lead, the support to succeed, and the opportunity to make a visible impact every day.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tires Human Resources Department to discuss your specific needs. Please feel free to contact us at ... x6550.