Account & Product Specialist - Specialty Building Products

Job Title: Account and Product Specialist – Specialty Building Products

Pay & FSLA Status: Competitive Compensation, D.O.E.; Hourly non-exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 1 hour earned per 40 hours worked

Management Position: No

Branch Location: Tacoma, WA

POSITION SUMMARY:

The Account & Product Specialist – Specialty Building Products supports assigned customer accounts while serving as an internal resource for door product lines. This role combines inside sales and customer support with product, inventory, and operational coordination to ensure accurate order execution, product availability, and consistent customer experience. Working closely with sales, operations, and supply chain teams, this position manages day-to-day customer needs, supports quoting and order activity, and identifies opportunities to grow business within existing accounts.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position is a highly organized, detail-oriented and customer-focused professional with strong inside sales and account management experience, capable of coordinating across teams while leveraging product knowledge and operational insight to drive accurate order execution and grow existing customer relationships.

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer, Sales, & Account Support

• Manage assigned customer accounts, serving as a primary point of contact for inquiries, orders, and support.
• Generate, follow up on, and process quotes and orders; track opportunities and convert to sales.
• Partner with Outside Sales to support account growth and customer engagement.
• Resolve customer concerns including delivery issues, shortages, damages, and returns.
• Provide product information, pricing, and support materials to meet customer needs.
• Identify opportunities to expand sales and product usage within assigned accounts.

Product, Inventory, & Operational Support – Specialty Building Products

• Serve as an internal resource for door and millwork product lines, including features, applications, and positioning.
• Maintain and support pricing, product information, and related materials.
• Monitor inventory levels and coordinate with purchasing to support product availability.
• Assist with vendor communication, purchase order coordination, and supplier confirmations.
• Resolve discrepancies related to orders, receiving, and supplier documentation.
• Support displays, samples, promotions, and product initiatives.
• Communicate customer demand, market trends, and sales opportunities to internal teams.
• Support forecasting and planning activities with sales and leadership.
• Collaborate across sales, operations, and supply chain to ensure effective execution.
• Maintain accurate records and ensure alignment with company processes and pricing standards.
• Identify and recommend process improvements to enhance efficiency and customer experience.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

REQUIRED SKILLS:

• Strong customer service and relationship-building skills.
• Effective verbal and written communication skills, including the ability to present information clearly to customers and internal teams.
• Strong organizational skills with the ability to manage multiple priorities, track details, and follow through on commitments.
• Ability to multitask and perform effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• High attention to detail, particularly with pricing, orders, and product information.
• Solid business acumen with understanding of sales and margin drivers.
• High level of organization and time management.
• Ability to work independently while collaborating effectively across teams.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, OneNote) and CRM Systems and ability to learn internal systems.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred.
• 3–7 years of experience in sales, account management, product management, or supply chain within a distribution or building materials environment.
• Building materials industry experience, with emphasis on specialty building products preferred, but not required.
• Understanding of supply chain, purchasing, and inventory management concepts preferred, but not required.
• Any combination of education, training, and experience that demonstrates the ability to perform the essential functions of the position will be considered.

PHYSICAL DEMANDS:

• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
• Occasionally required to lift/move/manipulate up to 50 pounds and team lift/move/manipulate up to 100 pounds.
• Occasionally required to bend, reach, and climb tall ladders and stairs.

WORK ENVIRONMENT:

• The noise level in the work environment is generally quiet.
• This position operates in a professional office environment.
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

ATTESTATION:

By signing my name below, I attest that I have reviewed this job description and I understand all my job duties and responsibilities. I certify that I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I will discuss them with my immediate supervisor or a member of the Human Resources team. I have discussed any questions I may have had about this job description prior to signing this form.

For job applicants only. Recruiters, don't contact us regarding this or any other job posting.

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