Shift Supervisor

Shift Supervisor

Location:163 SILVER STREET, Agawam, Massachusetts,United States
Job ID:R0826474

Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Function:

1. Management
Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all
activities

Effectively communicate information both to and from store management and crews

2. Customer Service
Assist customers with their questions, problems and complaints

Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy
and promote a positive shopping experience for all CVS customers

Maintain customer/patient confidentiality

3. Merchandise/Presentation
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal
merchandise

Execute the display and maintenance of off-shelf merchandise
Reset departments following POGs

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail supervisor

Education
High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours - 29

Time Type - Part time

Pay Range

The typical pay range for this role is: $17.00 - $26.00