Customer Service Representative

AppleOne has partnered with a food manufacturing company in Vernon, CA. to assist them in hiring a Customer Service Representative to join their team!

Job Title: Customer Service Representative
Location: Vernon, CA (100% onsite)
Schedule: Mon-Fri 7:00am-3:30pm or 7:30am-4:00pm
Pay Range: $22-$24 per hour

We Offer:
Stability - This company is celebrating its 100th year anniversary
Great company culture with a tenured team (average of 15 years)
Competitive compensation and benefits

Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for managing high-volume order processing, supporting customers with accuracy and care, and ensuring seamless communication across internal departments. The ideal candidate will be a proactive, resourceful individual who can navigate evolving processes and thrives in a fast-paced environment, maintains exceptional attention to detail, and delivers a consistently positive customer experience.

Key Responsibilities
Order Management & Processing
Accurately enter, review, and process customer orders in a timely manner
Verify pricing, product availability, shipping details, and customer requirements
Monitor order status and proactively resolve discrepancies or delays
Coordinate with the Plant, Transportation, Warehouse, and Sales Teams to ensure on-time delivery
Customer Support & Communication
Provide clear, professional, and solution-oriented communication for customer inquiries via phone, email, and other channels.
Build strong relationships with customers by understanding their needs and ensuring satisfaction
Handle escalations with professionalism and follow-through
Attention to Detail & Documentation
Maintain accurate customer records, order notes, and communication logs
Review documentation for completeness and compliance with company policies
Identify errors or inconsistencies and take corrective action promptly
Support continuous improvement by reporting recurring issues or process gaps
Identify gaps in existing workflows and contribute to the development of future SOPs and best practices
Cross-Functional Collaboration
Partner with internal teams to resolve order issues, inventory questions, and delivery challenges
Communicate customer requirements clearly to ensure alignment across departments
Participate in team meetings and contribute to workflow improvements

Qualifications
13 years of customer service or order processing experience (manufacturing, distribution, or logistics)
Strong attention to detail with a commitment to accuracy
Strong initiative and resourcefulness in problem solving
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office programs (SAP experience is a plus)
Strong problem-solving skills and a customer-first mindset

Preferred Attributes
Self-starter with the ability to learn quickly and seek out answers when information is not readily available
Comfortable working in a dynamic environment with changing priorities and limited formal documentation
Proactive mindset with a desire to help build structure and improve processes

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

13 years of customer service or order processing experience (manufacturing, distribution, or logistics)
Proficiency with Microsoft Office programs (SAP experience is a plus)