Associate Director, Product Manager (Physical Retail and Sales)

Wayfair is building the next generation of physical retail experiences to complement our industryleading ecommerce business. Our Supply Chain & Retail Tech organization powers everything from store inventory and replenishment to omnichannel customer journeys , tying together our logistics network, store operations, and digital products.

You will join the team responsible for the physical retail store experience from how associates sell and service customers, to how our omnichannel store experiences connect with Wayfair.com and delivery services. Youll partner closely with Retail Operations, B2B Operations, Store GMs, Service, Supply Chain, and Storefront Tech to turn our stores into a strategic growth and brand engine.

• Own the product strategy for physical retail and Sales Tech

• Define and continuously refine the vision, strategy, and multicycle roadmap for Wayfairs physical retail experience and Sales Tech across stores, channels, and touchpoints.

• Translate ambiguous, crossfunctional business goals (brand, sales, margin, NPS) into clear problem spaces, outcomes, and a sequenced roadmap.

• Lead endtoend store experience products

• Own core journeys such as browsing and purchase in store, omnichannel selling (e.g., endless aisle, design service), service & postpurchase support, and associate tooling.

• Ensure store experiences work as a system with Wayfair.com, our apps, Nexus/DCs, and WD+ delivery.

• Connect digital, supply chain, and instore operations

• Partner with Supply Chain, Inventory, and Delivery teams to ensure the store experience is grounded in physical realities (replenishment, capacity, labor, delivery SLAs).

• Define how data, signals, and tools flow between planning, fulfillment, and the store to create reliable experiences for customers and associates.

• Build for measurable business and customer impact

• Define and instrument success metrics (e.g., store conversion, attachment, NCO / margin, NPS, operational productivity).

• Run structured experiments, pilots, and phased rollouts; use data and qualitative insights to iterate quickly.

• Lead crossfunctional collaboration at scale

• Act as the singlethreaded owner across Retail Ops, Store GMs, Design, Engineering, Analytics, Service, and Finance for your problem spaces.

• Drive alignment on priorities and tradeoffs, and communicate progress and outcomes to senior leadership.

• Shape the future of the physical retail product portfolio

• Own 1218 month platform strategy across multiple product areas (e.g., store inventory & replenishment, associate tooling, omnichannel flows) and help shape org design, ways of working, and investment decisions across the retail portfolio.

• Mentor other PMs working on adjacent parts of the store and omnichannel ecosystem.

• Bring strong product management fundamentals

• 810+ years of product management experience, with proven success leading multiteam or platformscale initiatives.

• Have built products at the intersection of digital and physical

• Experience in retail, stores, logistics, or other operationally intensive domains , where physical constraints matter as much as the UI.

• Comfortable walking stores, shadowing associates, and translating operational realities into product decisions.

• Are outcome and systemsoriented

• You think in terms of flows, systems, and tradeoffs , not just features.

• You can model how changes in store experience affect supply chain, service, and financial performance and you use that to prioritize.

• Excel at datadriven decision making

• Confident using selfserve analytics and experimentation to size opportunities, set targets, and measure impact.

• You balance quantitative signals with user research, store visits, and qualitative feedback.

• Communicate and influence at multiple levels

• You can go deep with engineers and designers, and also tell a crisp, outcomesfocused story to VPs and store leaders.

• Youre comfortable driving alignment across many stakeholders with competing priorities.

• Are excited to work in an evolving, highambiguity space

• You enjoy building in 01 and 1n environments where products, processes, and even org structures are still being shaped.

• You bring a builders mindset and a bias toward shipping, learning, and iterating.

• Nice to have (not required)

• Experience with omnichannel retail , store technology , or largeparcel / scheduled delivery .

• Prior work in highly crossfunctional environments tying together Product, Ops, and Finance.

• Opportunity to shape the future of Wayfairs physical retail strategy in a highly visible role.

• A culture that values ownership, datadriven decision making, experimentation, and learning .

• Competitive compensation, equity, and comprehensive benefits (health, retirement, and timeoff).

Hybrid work with meaningful instore and inoffice collaboration alongside experienced operators, technologists, and designers.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .

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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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