Cashier Receptionist

Description - External

Essential Functions:

- Greet and assist patients that present.

- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.

- Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records

when the systems are down

- Check out patients by following check-out policies and procedures and using the check-out systems or manual visit

records when the systems are down, if applicable

- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients

- Assist patients by providing general information and explaining co-pays/applicable fees.

- Maintain the patient will-call area box, if applicable

- Communicate with clinical and business office staff as needed

- Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.

- Perform other duties as required

Qualifications:

- High School Diploma/GED

- 6 months of work experience

- Ability to read and follow instructions, short correspondence, and memos

- Communicate with health care providers, staff, patients, and visitors

- Professional phone etiquette

- Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment

- Knowledge and use of computer and computer keyboard

- Must be willing to work in a Labor Management Partnership environment

- Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.