Customer Service Representative

Mortgage Customer Service Representative

Part-Time | In-Office Position
Pay: $17.50/hour
Training Starts: June 29 Contract-to-Hire Opportunity (6 Months Temp-to-Perm)

Available Schedules:
10:00 AM 2:00 PM
2:00 PM 6:00 PM

We are seeking customer-focused professionals to join our growing mortgage servicing team! In this role, you will provide exceptional support to customers throughout the life of their mortgage account while working in a fast-paced call center environment.

This is a great opportunity for candidates with customer service, collections, banking, mortgage servicing, or loss mitigation experience who enjoy helping customers and solving problems.

What Youll Do
-Handle inbound and outbound customer calls in a professional and courteous manner
-Assist customers with mortgage account inquiries, payments, billing questions, and account updates
-Help resolve delinquent accounts by collecting payments and discussing available options
-Explain mortgage-related topics including escrow, taxes, insurance, and loss mitigation options
-Accurately document customer interactions and account activity
-Communicate with internal departments to ensure timely resolution of customer concerns
-Maintain compliance with company policies, procedures, and applicable regulations
-Work in a performance-based environment with monthly goals and call quality standards
-Manage multiple systems while speaking with customers and entering detailed notes

What Were Looking For
-High School Diploma or GED required
-Previous customer service, call center, collections, banking, mortgage servicing, or loss mitigation experience preferred
-Strong communication and active listening skills
-Ability to remain professional, empathetic, and composed in stressful situations
-Comfortable working in a high-volume call center environment
-Strong problem-solving and negotiation skills
-Ability to multitask while navigating multiple computer systems
-Reliable attendance and strong time management skills
-Comfortable receiving feedback and following established procedures

Preferred Skills
-Experience handling mortgage, escrow, tax, or insurance-related inquiries
-Strong computer and data entry skills
-Ability to work independently with minimal supervision
-Proven ability to manage a fast-paced workload

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Required Qualifications and Skills

- Handle mortgage customer service calls and provide accurate account support.
- Assist with payment questions, billing issues, account updates, and delinquent account resolution.
- Document customer interactions while navigating multiple systems.
- Support compliance, call quality, and monthly performance goals.

- High School Diploma or GED required.
- 1 to 2 years of experience in customer service, call center, collections, banking, mortgage servicing, or a related customer support role preferred.
- Strong communication, active listening, and customer service skills.
- Ability to remain professional, empathetic, and composed when assisting customers in stressful situations.
- Comfortable working in a high-volume, performance-based call center environment.
- Strong problem-solving, negotiation, and follow-up skills.
- Ability to multitask while navigating multiple computer systems and entering detailed notes.
- Reliable attendance, strong time management skills, and ability to follow established procedures.
- Comfortable receiving coaching, feedback, and quality performance guidance.

Preferred Qualifications

- Experience handling mortgage servicing, escrow, tax, insurance, or loss mitigation inquiries.
- Previous experience in collections, banking, financial services, or mortgage customer care.
- Strong computer navigation and data entry skills.
- Ability to work independently with minimal supervision.
- Proven ability to manage a fast-paced workload while maintaining accuracy and professionalism.