Senior Sales Manager

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose\: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Paid medical days and paid personal days

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts at Hyatt properties around the world

Extended Health and Dental benefits for you and your dependents 30 days after joining

Tuition reimbursement program

2023, 2024 and 2025 Great Place to Work Certified

SUMMARY

About the Role Senior Sales Manager

Salary Range\: $80,000~$95,000

The Senior Sales Manager is a seasoned hospitality sales professional responsible for driving significant group and catering revenue through strategic account management, business development, and market leadership. This role oversees a portfolio of key accounts and high-value prospects, while identifying new business opportunities that align with the hotel's revenue objectives.

The Senior Sales Manager serves as a trusted advisor to clients and a key contributor to the Sales & Marketing leadership team. This position requires a strong understanding of luxury hospitality, market trends, revenue strategies, and customer relationship management. The role is accountable for achieving individual sales goals, contributing to overall team performance, and mentoring junior sales professionals when appropriate.

Sales goals will be established in collaboration with the Director of Sales & Marketing and Hyatt Regional Sales Leadership based on budgeted and forecasted revenue targets.

Key Responsibilities

• Develop and execute strategic sales plans to maximize group room revenue, event revenue, and market share.

• Manage and grow a portfolio of key accounts, maintaining strong relationships with corporate, association, entertainment, and luxury travel clients.

• Identify, solicit, and secure new business opportunities through proactive prospecting and networking.

• Collaborate with Hyatt Global Sales, Convention & Visitors Bureaus, and industry partners to drive business to Park Hyatt Toronto.

• Lead complex negotiations and contract discussions for high-value opportunities.

• Conduct sales calls, client entertainment, site inspections, FAM trips, trade shows, and industry events.

• Analyze market trends, competitive activity, and customer needs to develop effective sales strategies.

• Ensure seamless turnover of contracted business to operations teams while maintaining client engagement throughout the customer journey.

• Drive customer loyalty and repeat business through exceptional service and relationship management.

• Prepare and present revenue forecasts, business plans, and account strategies to Sales leadership.

• Support and mentor less experienced sales team members, sharing best practices and industry knowledge.

• Travel as required to support business development initiatives and key customer relationships.

• Minimum 57 years of progressive hotel sales experience, preferably within a luxury or upper-upscale hospitality environment.

• Proven track record of achieving and exceeding revenue goals.

• Strong business development, negotiation, and account management skills.

• Exceptional communication, presentation, and relationship-building abilities.

• Demonstrated ability to develop strategic sales plans and execute against revenue objectives.

• Strong analytical and financial acumen with the ability to interpret market data and business trends.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Experience mentoring or guiding junior sales professionals is considered an asset.

Preferred Hyatt Systems Knowledge

• Lanyon RFP

• Cvent

• Tour Connection

• Opera

• HyattConnect

• SharePoint

• Envision Sales

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.