Branch Manager-Chatham

SUMMARY:The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.

ESSENTIAL JOB FUNCTIONS:

Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branchDrive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partnersParticipate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brandDemonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and toolsActively participate in executing the branch's strategic plan to grow core deposits and loans, fee incomeOversee branch associate action planning, sets expectations, and assesses performanceMaintain a high level of employee morale to minimize turnover and maximum customer service satisfactionResponsible for ensuring deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services.Oversee the quality of consumer and business products sales and servicingEffectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)Oversee the quality of customer service and relationship management actions and decisionsConsistently deliver exceptional customer experiencesAssure safety and wellness standards are in place and practiced consistently and effectivelyResponsible for branch operations effectiveness by setting expectations for all branch associatesOversee adherence to the bank and regulatory policies and proceduresAssure systems and facilities are maintainedCollaborate with internal partners to identify areas of opportunities and areas of improvementsEffectively respond to issues, errors and complaintsDemonstrate and oversee the effective and consistent application of performance and talent management processesConsistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperativesResponsible for originating consumer and small business lending, for existing and new customersAssist customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.Work with Retail Credit staff to review complicated transactions, structure loans, and loan exceptionsReview reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship ManagementResponsible for processing override approvals for transactions as neededResponsible for onboarding new associates with planning, oversight, and trainingCoach and mentor branch associates

JOB REQUIREMENTS:

High school diploma or equivalence required, associate's or bachelor's degree in business, finance, accounting, or equivalent field preferredPrevious experience in a financial institution or similar professional or retail services industry requiredSuccessful customer service and sales experience requiredProven leadership capability in a prior position requiredSuccessful account/relationship management experience requiredSuccessful operations experience a plus

KNOWLEDGE/SKILLS REQUIRED:

Excellent customer service and sales skillsDetailed oriented, must be able to multi-taskStrong verbal and written communication skillsAbility to perform effectively in a fast-paced environmentStrong Leadership skills to manage and supervise associates and lead by exampleBasic skills in Word, Excel, and PowerPointStrong computer skillsKnowledge of banking products and servicesAbility to execute strategic plansAdvanced math and accounting skills a plus

PHYSICAL AND MENTAL QUALIFICATIONS:

Sitting, standing, walking to the terminal, and occasional stoopingRequires lifting bags and/or tray of coins and bills periodicallyMay require working outside designated branch hours to meet business needsTravel with occasional overnight travel required

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.NOT A CONTRACT