Sales Team Lead (Liquor Store Clerk 2) - Chester Pike, Newtown Square

Join our team for a rewarding and fun career at the Pennsylvania Liquor Control Board (PLCB)! Are you passionate about providing excellent customer service in a dynamic, high-energy environment? Do you enjoy working with people and helping them find the perfect product? The PLCB is offering a fantastic opportunity to work in a customer-focused retail role, with all the perks of full-time state employment. This role gives you the chance to be part of a strong team spirit while keeping store operations running smoothly.

Our Fine Wine & Good Spirits (FW&GS) Store in Chester Pike, Newtown Square is looking for a Full-Time Sales Team Lead (Liquor Store Clerk 2) - apply today!

As a Sales Team Lead, you will serve as a lead worker for shifts and guide a team of clerks in providing top-notch customer service. This Shift Lead position is also responsible for working in collaboration with the FW&GS management team to support daily store functions and overall operations. Your work will ensure store tasks are completed with care, support smooth daily operations, and keep the store organized, welcoming, and ready for every shopper. Key responsibilities include:

• Team Guidance: Lead each shift effectively, provide lower-level clerks with guidance and training so they understand and follow store procedures and policies
• Customer Service: Engage positively with customers and provide assistance by answering questions, promptly resolving concerns, and helping them find what they need
• Daily Store Functions: Manage sales transactions with a computerized dash register; complete shift reports including accounting and inventory; address cash management issues
• Store Operations: Unload shipments, stock shelves, and assemble product displays; maintain store cleanliness and ensure a positive shopping environment
• Safety Practices: Lift products and use store equipment while ensuring both personal safety and product protection
• Legal Guidelines: Follow all legal guidelines to ensure alcohol is sold only to customers who are legally permitted to buy it

Work Schedule and Additional Information:

• Free - Secure - Onsite Parking
• Full-time employment.
• Work hours will vary, totaling 75 hours biweekly.
• Telework: You will not have the option to telework in this position.
• Salary: The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Liquor Store Clerk 1 or Intermittent Liquor Store Clerk (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Six months of retail sales work.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicants own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.