Assistant Store Manager- Client Experience & Design

Assistant Store Manager- Client Experience & Design

Department: Retail -Leadership

Employment Type: Permanent - Full Time

Location: Toronto

Compensation: $78,000 - $87,000 / year

Description

Hey, were Article. Since 2013, we have been redefining the furniture industry one sofa at a time. Its not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Assistant Store Manager, Client Experience & Design , youll help bring Articles Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.

Why We Need You:
As we prepare to open our first Toronto showroom, we're building more than a retail store. We're creating a destination where customers can experience the Article brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one.

We're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You'll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the Toronto showroom experience.

Within your first few months, you'll help launch a brand-new showroom, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.

Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means youre trusted to explore solutions you believe will work best (youre the expert, after all). Youll do all this while growing your skills within a company that is redefining the furniture industry.
About the new store:

• Our store address is: 88 Bathurst St., Toronto
• Store size: 9,500 Sq feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 9-12x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 8 pm.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport.

Interview and Onboarding Schedule
First Interview ( June 8th- 12th)

• A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Second Interview (June 15th-19th)

• An in-person interview with the Store Manager.

Final Interview (June 22nd- 23rd)

• Video interview with Sr. Manager of Retail Operations.

Onboarding & Training in Vancouver, BC ( July 13th- 24th)

• If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.

What Youll Do You'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.
• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Who You Are Qualifications

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.

Leadership & Coaching

• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

Design & Customer Expertise

• Strong interest in interior design, home furnishings, or space planning.
• Comfortable conducting design consultations and making personalized product. recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools, customer relationship management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.

• Legally able to work in Canada.
• Completion of a criminal background check.

Travel Requirements:

• Valid passport and ability to travel throughout Canada and the United States.

Nice to Have

• Experience with clienteling programs, appointment-based selling, or design consultations.
• Background in furniture, home furnishings, interior design, or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Perks & Benefits Wealth:

• The salary range is $78,000 to $87,000
  • The starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring teams budget based on business needs, market compensation data, and internal equity
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
• 4% RRSP matched contributions through Wealthsimple

Life:

• 15 days of vacation*
• 6 well-being (sick) days
• 1 Inclusion and Diversity Day

Total Health:

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counselling
  • Virtual medical appointments

Extra:

• 45% discount on our entire product range (15% for friends and family)

*Prorated
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