General Merchandise Manager

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone whos not just seeking a job, but someone who wants to make an impact. In this role, youll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment thats constantly evolving.

Main Responsibilities

• Deliver exceptional customer service and act as the primary point of contact for General Merchandise (GM) and Health Beauty & Care (HBC) customers
• Supervise, train, schedule, and assign duties to GM/HBC stock clerks
• Drive department performance by increasing sales, improving gross margin, and controlling costs
• Resolve customer concerns related to products, service, and department operations
• Execute merchandising programs, including pricing, signage, and display standards
• Maintain accurate inventory levels through ordering, daily counts, and stock replenishment
• Ensure product rotation, remove expired items, and complete recalls as required
• Maintain cleanliness and organization of sales floor, displays, and backroom areas
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Secure high-value merchandise and maintain proper handling procedures

Soft Skills

• Strong customer service orientation and interpersonal skills
• Effective communication with customers, team members, and leadership
• Conflict resolution and problem-solving mindset
• Team leadership and coaching abilities
• Adaptability in a fast-paced retail environment
• Attention to detail and organizational awareness
• Time management and prioritization skills
• Professionalism and accountability

Core Competencies

• Retail operations management
• Inventory control and product replenishment
• Merchandising execution and visual standards
• Team supervision and workforce planning
• Customer experience management
• Operational compliance and policy adherence
• Decision-making under pressure
• Multi-tasking across competing priorities

Knowledge

• Knowledge of GM/HBC products, pricing, and store layout
• Understanding of inventory management processes and stock control
• Familiarity with merchandising principles and promotional execution
• Awareness of company policies, procedures, and safety standards
• Basic knowledge of equipment operation (e.g., pallet jacks, balers)
• Understanding of federal, state, and local compliance requirements
• Awareness of store promotions and advertising

Abilities

• Ability to lift, carry, and move merchandise up to 55 lbs.
• Ability to operate equipment such as pallet jacks and balers
• Ability to stand, walk, and perform physical tasks for extended periods
• Ability to multitask and work efficiently under time constraints
• Ability to work independently with minimal supervision
• Ability to follow instructions and execute tasks accurately
• Ability to make sound decisions in a fast-paced environment
• Ability to work flexible shifts in a 24-hour retail operation