Store Manager - Woodbury

Summary of Role - Lead the Chip City Experience

At Chip City, we're all about Cookies, Customers, and Culture . As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You'll lead by examplebringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you'll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities :

Guest Experience & Hospitality

Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest

Maintain Chip City's hospitality standards across all touchpoints in-store, pickup, and delivery

Resolve guest concerns with empathy, professionalism, and speed

Team Leadership & Development

Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences

Model positive energy, professionalism, and teamwork at all times

Conduct performance check-ins, deliver feedback, and support ongoing development

Foster an inclusive, supportive, and fun work culture

Operations & Execution

Oversee daily store operations, ensuring smooth opening, midday, and closing routines

Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards

Lead and support accurate production planning to meet customer demand

Ensure adherence to food safety, sanitation, and health department regulations

Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings

Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches

Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

Build effective weekly schedules that balance labor needs, team availability, and business demands

Manage callouts and shift coverage to maintain smooth operations

Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

Oversee inventory management, including ordering, receiving, stock rotation, and waste control

Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

Communicate clearly and consistently with the Multi Unit Manager and team

Uphold all Chip City policies, procedures, and brand standards

Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment

Strong leadership skills, motivates, coaches, and leads by example

Excellent communication skills, clear, friendly, confident, and solution oriented

Experience in a fast-paced, high-volume environment

Strong understanding of food safety and sanitation practices

Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure

Comfortable using POS systems, scheduling tools, and basic reporting

Passion for creating memorable, customer focused experiences

Holds a Food Protection Certification (or is willing to obtain one where required)

Successfully completes all training programs to uphold Chip City standards

Physical Requirements:

Able to stand for extended periods and operate a cash register or related equipment

Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation

Comfortable performing repetitive motions for extended periods

Able to work in a warm, fast-paced environment around commercial ovens and baking equipment

Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits + Perks:

Medical, Dental, and Vision insurance plans

Up to 10 days of Paid Time Off (PTO)

401(k) Retirement Plan

Free shift cookie and beverage

50% Off employee discount

Commuter benefits with pre-tax savings

Pay Range: $23.00 - $25.00 per hour + bonus potential