Customer Service Representative

Join a Fast-Growing National Manufacturing Company

At MKB Company, we're more than just a manufacturer we're a team committed to innovation, customer service, operational excellence, and building strong relationships with our customers and each other.

As we continue to grow nationwide, we're looking for a motivated, detail-oriented, and customer-focused Customer Service Representative (CSR) to join our team. This is an opportunity to be part of a collaborative, fast-paced environment where your work directly impacts customer satisfaction and business success.

If you enjoy solving problems, staying organized, working with multiple teams, and being the person customers can count on we'd love to hear from you.

What You'll Do

As a CSR, you'll play a key role in delivering an exceptional customer experience from order entry through delivery. You'll partner closely with Sales, Operations, Logistics, and Accounting to ensure orders are processed accurately, deliveries stay on track, and customers receive timely communication and support.

Key Responsibilities

Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through

Serve as a trusted point of contact for customers via phone, email, and in person

Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs

Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates

Monitor open orders and identify potential delays or risks before they become problems

Maintain accurate records and customer information within ERP/CRM systems

Support inventory checks, lead-time updates, billing inquiries, and account setup activities

Build product knowledge and confidently assist customers with questions and solutions

Contribute ideas for process improvements and operational efficiencies

Help support a positive, team-oriented culture focused on service and accountability

What Makes This Opportunity Great

Stable and growing company with nationwide operations

Collaborative team environment where your voice matters

Opportunity to learn multiple aspects of the business

Fast-paced role with variety and daily interaction

Career growth potential within operations, sales support, logistics, and customer service

Work alongside experienced leaders and cross-functional teams

Competitive compensation and benefits package

What We're Looking For

Preferred Experience & Qualifications

High school diploma or equivalent required; Associate degree preferred

1-3 years of office, administrative, customer service, order management, or inside sales experience

Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint)

Strong communication and relationship-building skills

Highly organized with strong attention to detail

Ability to prioritize and manage multiple tasks in a fast-paced environment

Problem-solving mindset with a proactive approach

Bilingual English/Spanish is a plus

Mechanical or technical aptitude is helpful but not required

Who You Are

You thrive in a team environment, communicate professionally, and take pride in delivering excellent service. You enjoy staying organized, solving problems, and helping customers while keeping operations running smoothly behind the scenes.

Physical Requirements

Ability to sit and work at a computer for extended periods

Frequent communication via phone, email, and in-person interaction

Occasional walking through warehouse or production areas

Ability to occasionally lift up to 25 lbs.

Equal Opportunity Employer

MKB Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We provide reasonable accommodations throughout the hiring process and employment relationship consistent with applicable law.