Retail Store Manager

21994 Mission Blvd Hayward California, 94541, Pay Range Minimum $77,250.00 This position is eligible for a monthly bonus, based on performance goals once training is completed. Position Description: The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program is designed to prepare the MIT for the Store Manager role through hands-on experience in all aspects of our Retail Operations; rotating through key positions, learning company policies, operational procedures, and management techniques. Upon successful completion of the program, the MIT will be prepared to transition into a full-time Store Manager position, with duties expanding to include full responsibility for their own Retail Store location. Upon completion of the MIT program, the Retail Store Manager drives retail business operations at a Retail Store location for Goodwill of the San Francisco Bay, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members. Essential Duties and Responsibilities: Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations. Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Partners with community businesses and organizations to promote Goodwill mission. Maintains regular and consistent in-person attendance. Serves as a Goodwill ambassador to the community. Transfers to different stores at any given moment due to business needs. Covers shifts at different stores at any moment due to business needs. Ensures that all Team Members are well-trained and fulfill their duties and responsibilities. Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing. Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals. Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance. Ensures that Team Members are operating per company standards and procedures. Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes. Transfers to different stores at any time due to business needs. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Builds a high-performing team. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates. Maintains regular and consistent in-person attendance. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned. Key Competencies/Enabling Attributes: 1. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. Acquires and Retains Top Talent - Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization. Fosters a Foundation of Trust - Establishes an environment of trust and respect that inspires high engagement. Builds Diverse Partnerships - Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. 2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations. Manages Performance and Results - Develops and executes plans that drive accountability for operational success. Makes Sound and Timely Decisions - Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. Surpasses Customer Expectations - Establishes an attitude and commitment to "wow... or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( to learn how to report it. At Goodwill, we work together as One Goodwill toward our vision of ending poverty through the power of work. Explore the sections below to learn more about each area of our organization, and view current opportunities with Team Goodwill. Use the "Forgot your Password" option. You will receive an email with instructions to reset your password. Still not working? Reach out to Goodwill Recruiting at .... Need to accept your offer? You don't need to use the link in the email, just sign in above and navigate to your candidate home account. Even if you used an incorrect email address when you applied, you can still use that same incorrect email to sign into your candidate home account. Still not working? Reach out to Goodwill Recruiting at ....