Shift Supervisor - Cannabis Retail

Shift Supervisor - Cannabis Retail Bud's Goods + Provisions - 1.8 Worcester, MA Job Details Full-time $25 - $26 an hour 3 hours ago Qualifications Retail sales transactions Physical security Employee onboarding Staff supervision Maintaining an organized workspace Guest relations Financial transaction processing Managing retail teams Handling large sums of money Operational management Store closing procedures Staff scheduling Store opening procedures Team scheduling Mid-level Physical security incident investigation Performance management Retail compliance procedures Employee attendance management Cash register operations Continuous improvement Decision making Team training Sales coaching Physical inventory counts for inventory management Retail store product knowledge Stock receiving New hire orientation Retail security monitoring Deposits Full Job Description THE ROLE The Shift Supervisor is the person who keeps things running when it counts. As a floor leader, you're the one gueststeam members turn to when they need a quick answer, a calm hand, or someone to just get things sorted. You'll own operational execution, guest experience, compliance oversight,real-time problem-solving across every shift. Day to day, that means leading the sales floor, supporting Retail Associates, keeping cash handlinginventory tight, and making sure the store stays safe, compliant,welcoming - all at once. When store leadership is out, you're the Manager on Duty. No pressure. (Okay, a little pressure - but the good kind.) This role works closely with the Retail ManagerAssistant Manager to hit store goals, keep operations consistent,contribute to the kind of place people actually like coming in to. You'll also have alarm access, and may support operational investigations, inventory reconciliation, security procedures,cannabis deliveries as needed. CORE COMPETENCIESSKILLS You bring: Working knowledge of Michigan cannabis regulations, security requirements, inventory proceduresage verification Genuine interest in the cannabis industrya drive to keep learning Leadership presence - you can coachmotivate in real time, not just in hindsight Problem-solving instincts suited for a fast-paced floor Comfort with POS systemsretail technology Solid cash handlingtransactional accuracy A hospitality-first mindset - every guest interaction matters Clear verbalwritten communication Sound judgment under pressure The ability to manage difficult situations with professionalismcalm Strong organizational skillscomfort multitasking Discretion with sensitive information Emotional intelligenceself-awareness High integrityaccountability - you do what you say you'll do Proficiency in Microsoft Office Experience with Metrc or other seed-to-sale systems (preferred) Analyticalinvestigative thinking A continuous improvement mindset - always looking for a better way ESSENTIAL DUTIESRESPONSIBILITIES LEADERSHIPFLOOR MANAGEMENT Lead by example - set the tone for a positive, accountable, guest-focused shift every time Serve as Manager on Duty when store leadership is away Build shift assignmentsbreak schedules that keep operations humming Provide real-time coaching, feedbacksupport to Retail Associates Escalate employee performance concerns to management as appropriate Support onboardingtraining for new team members Help maintain accountability around attendance, punctualityperformance Keep an eye on transaction flowguest wait times during peak hours RETAIL OPERATIONS Execute openingclosing procedures as scheduled Keep the floor clean, organizedrunning efficiently Cover point-of-sale duties as needed to support guest flow Deliver advanced product knowledge to gueststeam members Assist with line management during high-volume periods Ensure every guest interaction reflects Bud's hospitality standards Support daily salesoperational goals INVENTORYCOMPLIANCE Perform openingclosing inventory procedures as needed Support inventory receivingcount procedures Assist with inventory investigationsreconciliation Ensure daily counts are completed accurately - escalate discrepancies promptly Maintain compliance with all state cannabis regulations, security procedurescompany policies Run daily complianceID verification briefings with lobby staff Support compliance-focused trainingoperational consistency across the store CASH HANDLINGSECURITY Ensure transaction accuracy: correct products, pricing, discountspayment processing Provide cash dropschange to POS stations as needed Support cash discrepancy investigationsreconciliation Coordinate cash deposits through approved third-party courier services Support investigations involving operational incidents, security concerns, inventory discrepancies or cash handling issues Review surveillance footageaccess control records as needed Maintain confidentiality, professionalismneutrality throughout investigations ADDITIONAL RESPONSIBILITIES Maintain a safe, compliantinclusive work environment Take on additional duties as assigned by retail leadership Contribute to operational initiativesprocess improvement efforts PHYSICAL REQUIREMENTS Able to stand for extended periods Able to liftmove up to 50 lbs Comfortable in a fast-paced retail environment Able to bend, reach, crouchmove through the facility safely Available for flexible scheduling based on business needs WORK ENVIRONMENT This position operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling proceduressecurity protocols. Strict adherence to all company policiesstate cannabis regulations is required at all times. EQUAL OPPORTUNITY EMPLOYER Bud's GoodsProvisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassmentretaliation. #ENGHP