Customer Service Representative
Sonepar USA Inc
United States, Louisiana, Sulphur
May 29, 2026
Who are we?
Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of 32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: "Power Progress for Future Generations.
Title: Customer Service Representative (CSR)
Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal - Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management - ability to organize and manage multiple priorities and meet deadlines
Flexibility - ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports: No direct reports
FLSA Status: Non-exempt hourly
We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l'Insertion Professionnelle des Personnes Handicapees)
You are interested in this challenge? Then join and build a better future with us!
More information on Sonepar:
Website : www.sonepar.com
Twitter: @sonepar
LinkedIn:
Sonepar USA Inc
United States, Louisiana, Sulphur
May 29, 2026
Who are we?
Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of 32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: "Power Progress for Future Generations.
Title: Customer Service Representative (CSR)
Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal - Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management - ability to organize and manage multiple priorities and meet deadlines
Flexibility - ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports: No direct reports
FLSA Status: Non-exempt hourly
We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l'Insertion Professionnelle des Personnes Handicapees)
You are interested in this challenge? Then join and build a better future with us!
More information on Sonepar:
Website : www.sonepar.com
Twitter: @sonepar
LinkedIn:
Job ID: 523025352
Originally Posted on: 5/30/2026
Want to find more Retail opportunities?
Check out the 489,429 verified Retail jobs on iHireRetail
Similar Jobs
Sign Up for Job Alerts
