Associe aux ventes/Retail Sales Associate - Marche Central Metro

Forget what you know about old-school industry rules. When you work at Old Navy, youre choosing a different path. From day one, weve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, were family.

Job Description Summary
Dans le cadre de ce role, vous interagirez et etablirez des liens avec nos clients, tout en leur fournissant un excellent service a la clientele. Vous agirez a titre dexpert des produits afin dinformer et dinspirer les clients, et de leur proposer des vetements adaptes a leurs besoins. Vous offrirez aux clients des informations sur lassortiment actuel de marchandises, les promotions et les evenements en magasin, et vous executerez les processus operationnels de maniere efficace et productive. Votre objectif est de faire rayonner notre marque aupres des clients, tout en tentant de les fideliser a la marque et de les servir efficacement

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

• Tous les associes doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une experience en magasin de qualite superieure
• Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses methodes; repondre aux questions rapidement et avec precision
• Donner des conseils de stylisme et faire des suggestions de tenues au client, en sinspirant des mannequins et des presentoirs
• Promouvoir la fidelite en informant les clients sur nos programmes de fidelite
• Tirer parti des outils multi-reseaux pour offrir une experience harmonieuse en magasin
• Soutenir les processus de la surface de vente, de la cabine dessayage, de la caisse et de larriere-boutique, selon les besoins
• Faire preuve de courtoisie et repondre efficacement aux demandes internes et externes
• Echanger et verifier les informations liees au travail afin de fournir un soutien

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

• Avoir de bonnes aptitudes pour la communication, et etre capable dutiliser efficacement la technologie et dinteragir avec les clients et lequipe en vue datteindre les objectifs
• Etre motive a resoudre les problemes, a sameliorer constamment, a apprendre sans cesse, a accepter la retroaction et a prendre les mesures qui simposent
• Avoir la capacite de gerer les interactions avec les clients et les problemes ou les preoccupations de maniere courtoise et professionnelle
• Utiliser des competences de base de cueillette dinformations pour resoudre les problemes
• Etre en mesure dapprendre des procedures normalisees dans le cadre de formations en cours demploi
• Au Quebec: Doit etre capable de parler francais.

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training
• In Quebec: Must be able to speak French.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees