Asset Protection Service Representative - Downtown Crossing

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolioOld Navy, Gap, Banana Republic, and Athletaeach brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

Were driven by a shared purpose: to bridge gapsbetween people, perspectives, and possibilitiesto create a better world.

Were building a team that performs at a high levelpeople who think boldly, take ownership, and turn ideas into impact. If youre ready to learn fast and help shape whats next, youll fit right in.

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Strong observational skills and attention to detail in a fast-paced retail environment.
Ability to remain calm, professional, and customer-focused in high-pressure situations.
Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
Willingness to learn and consistently apply safety and security protocols.
Flexible and adaptable to changing priorities and store needs.
Passionate about creating a safe, inclusive, and welcoming environment for all.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five on the clock hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employees base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees