Coordonnateur(trice) des operations / Operations coordinator

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the companys products are sold at key retailers, online and offline, and through distributors around the world.

Notre mission davoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet a nos employes detre des penseurs et des bricoleurs, des concepteurs et des faiseurs, des createurs et des croqueurs de chiffres, des createurs de choses quils aiment. Alors que nous continuons a croitre, nous sommes ravis dajouter un analyste de la gestion des Coordonateur des Operations a notre equipe.

VUE DENSEMBLE :

Le Coordonnateur des Operations sera charge daider a tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service a la clientele a nos detaillants et aux parties prenantes internes, ainsi que deffectuer des taches administratives generales.

Le Coordonnateur des Operations se concentrera principalement sur le traitement precis des commandes des clients pour les principaux detaillants de SharkNinja en atteignant/depassant les objectifs definis en soutien au cycle de vie de lexecution de detail et a lexecution parfaite des commandes. Ils travailleront egalement en etroite collaboration avec les Finances, et les Ventes afin dexaminer, de rechercher et daider a la mise en place dactions correctives associees aux retro facturations des detaillants. Le Coordonnateur des Operations est un membre precieux de lequipe qui surpasse les normes de service a la clientele et propose des solutions et des idees damelioration. Il/elle interagira etroitement avec les representants commerciaux en fonction des comptes qui leur sont attribues.

Responsabilites

Le Coordonnateur des Operations est un membre precieux de lequipe qui surpasse les normes de service a la clientele et propose des solutions et des idees damelioration. Il/elle est le porte-parole du client et de lexperience client.

Voici quelques-unes des choses passionnantes que vous aurez a faire:

• Traiter les commandes a envoyer au centre de distribution.
• Verifier les disponibilites des stocks.
• Soccuper de la logistique : acheminer les commandes via EDI ou sur les portails des detaillants.
• Agir de maniere proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problemes et les actions, ainsi que les dates dexpiration.
• Examiner de facon hebdomadaire les resultats avec le service des ventes
• Travailler activement a la realisation des objectifs de livraison dans les delais (OTIF)
• Faire des escalations des problemes et identifier les solutions.
• Rechercher les deductions/erreurs liees a la conformite et participer aux efforts interfonctionnels pour mettre en uvre des actions correctrices.
• Participer a lexamen et a la recherche de toutes les contestations des reclamations rejetees afin de determiner les prochaines etapes.
• Utiliser des outils dIA pour valider les donnees, detecter les anomalies et ameliorer la qualite des commandes.
• Identifier des opportunites dautomatisation des taches repetitives.
• Contribuer a lamelioration continue en adoptant de nouveaux outils et technologies.

ATTRIBUTS ET COMPETENCES :

• Grande attention aux details et a la precision.
• Capacite a travailler de maniere autonome.
• Competences en Excel de niveau intermediaire.
• Solides competences en matiere de resolution de problemes et danalyse.
• Capacite a travailler sous pression dans un environnement ou le rythme est soutenu.
• Bien organise et capable de mener plusieurs taches de front.
• Solides competences en communication, tant a loral qua lecrit (francais et anglais).
• Capacite a travailler en equipe.
• Orientation sur les resultats pour lequipe et pour lentreprise
• Aisance avec les outils dIA ou volonte de les apprendre.
• Curiosite et ouverture aux nouvelles technologies.
• Doit etre en mesure de communiquer efficacement en anglais et en francais.
  
  

EDUCATION ET EXPERIENCE :

• Un diplome universitaire, de preference en commerce
• 2 ans ou plus dexperience dans un role de service a la clientele ou de gestion des comptes
• 2 ans ou plus dexperience dans un environnement de commerce inter-entreprises chez des detaillants importants
• Exposition aux outils dIA ou dautomatisation (atout).
  
  

VOTRE ROLE DANS LA DIVERSIFICATION

• En tant quentreprise citoyenne, apprenez et soutenez la strategie diversite, equite et inclusion de SharkNinja
• Soyez un allie, trouvez des champions internes
• Explorez les groupes de ressources pour les employes de SharkNinja ou faites du benevolat pour sieger a des comites qui organisent des evenements et des activites lies a la diversite
• Participez aux sondages sur lengagement des employes et repondez aussi ouvertement et honnetement que possible
• Devenez culturellement competent; prenez le temps den apprendre davantage sur les differentes cultures, races, religions et origines representees par vos collegues
• Traitez les gens dune maniere quils souhaitent etre traites plutot que de la facon dont vous souhaitez etre traites
  
  

VOTRE ROLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCES ET DE REPRESENTER NOTRE ETAT DESPRIT UNIQUE

• • Nous amene a etre RAREMENT SATISFAITS
  • Ameliorez les choses chaque jour; LE PROGRES PLUTOT QUE LA PERFECTION
  • En utilisant votre connaissance de notre consommateur, comprenez que LES DETAILS FONT LA DIFFERENCE ,
  • Livrez quelque chose de grand; GAGNER EST UN SPORT DEQUIPE
  • Soyez clair et honnete, COMMUNIQUER POUR AVOIR UN IMPACT .

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Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinjas order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinjas major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.

Responsibilities

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Here are some of the EXCITING things youll get to do:

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.
• Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
• Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
• Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Attributes & Skills

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Intermediate Excel skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work collaboratively within a team.
• Results-oriented mindset.
• Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
• Curiosity and openness to adopting new technologies and continuously improving processes.

Education & Experience

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management.
• 2+ years of experience working with major retailers in a B2B environment.
• Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

YOUR ROLE in DIVERSIFYING

• As a corporate citizen, learn and support SharkNinjas Diversity, Equity & Inclusion strategy.
• Be an Ally, find internal Champions.
• Explore SharkNinjas Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.
• Participate in employee engagement surveys and respond as openly and honestly as possible.
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.
• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Leads us to be RARELY SATISFIED
• Make things better each day; PROGRESS OVER PERFECTION
• Using your knowledge of our consumer, understand that DETAILS MAKE THE DIFFERENCE ,
• Deliver something great; WINNING IS A TEAM SPORT
• Be clear and honest, COMMUNICATING FOR IMPACT.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more.

Our Culture

At SharkNinja, we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, youll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join, youre not just part of a companyyoure part of an outrageously extraordinary community. To gether, we wont just launch products well disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

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• For candidates based in China , please refer to this .

• For candidates based in Vietnam , please refer to this .

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at ...