Franklin Deli Lead Cheese Re-Buyer

SEWARD COOP

JOB DESCRIPTION

Lead Cheese Re-Buyer

PURPOSE: To ensure efficient work flow in the Cheese sub-department; to effectively address any ordering/credit/return needs that arise; to provide and train other staff with excellent customer service; to assist with creation of production lists; and to assist in the achievement of departmental goals.

Status: Reports to Deli Manager

Pay Level: IV Union wage scale based on previous full years of experience $22.00 - $23.50/hr

Responsibilities:

CUSTOMER SERVICE

• Provide attentive and courteous customer service.
• Greet each customer who enters the department.
• Maintain cheese, olive and cracker displays to look full, abundant, fully faced and attractive.
• Promote cheese through attractive signage, written articles, customer service and sampling.
• Offer tastes of cheese and samples to customers.

CUTTING, WRAPPING, AND STOCKING

• Cut, wrap, and label cheese to keep cases full and attractive, with a focus on keeping top selling products well stocked.
• Stock prepack and back stock products to maintain full cheese cases.
• Face and straighten regularly.
• Rotate product and remove out of date and substandard product from cheese cases.

BUYING AND RECEIVING

• Purchase product from vendors in accordance with department practices and procedures.
• Receive and put away orders following established procedures.
• Communicate with delivery persons and vendors regarding returns of substandard products.
• Track all credit requests.
• Manage Shrink and Logs
• Follow the gift policy when receiving vendor samples.

LEADERSHIP

• Assign duties to staff (.i.e., packing olives, cutting cheese, cleaning)
• Take part in Department meetings
• Provide input and feedback to the Deli Managers regarding staff's performance.
• Ensure shifts vacated due to illness/absence are covered, working with the ADM-Counter
• Train all new staff

MERCHANDISING

• Sign making
• Take leadership in the department with regard to merchandising and resets as set by the Fresh Foods Merchandising Coordinator.
• Implement resets, promotions, and specials as directed by the Fresh Foods Merchandising Coordinator.
• Communicate with staff regarding promotions, new products, and out of stock items
• Respond to needs that arise in a prompt manner.
• Coordinate Demo items each month, communicate with the demo coordinator and FFMC.
• Assist in achievement of department goals
• Respond to "Service Team" calls

OTHER DUTIES

• Follow safe food handling guidelines.
• Maintain cleanliness and sanitation in department.
• Train new staff and model excellent customer service skills for all staff.
• Participate in departmental merchandising activities, and storewide meetings and trainings.
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
• Participate in quarterly departmental inventories, cleaning and other projects.
• Act as floor warden during emergencies per training provided
• Other tasks as assigned by Assistant Deli Manager-Counter and Deli Manager.

Qualifications:

Essential

• Self-motivated, organized, responsible, flexible
• High degree of Cheese knowledge
• Regular, predictable attendance
• Interest in and knowledge of cheese, including domestic artisan, imported, organic, and local cheese.
• Ability to work well in a team to achieve departmental goals
• Able to prioritize department's daily workflow
• Ability to lead staff daily by creating work lists, offering support and feedback

Functional

• English proficiency
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Ability to operate equipment such as: cheese cutter, shrink wrap machine, manual and/or electric scales.
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

Preferred

• Demonstrated ability to work with customers and co-workers from various cultural backgrounds
• Multilingual is a plus
• Supervisory experience