Assistant Branch Manager I Vineyard Have

As an Assistant Branch Manager at Rockland Trust, you play a pivotal role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs.
With a consultative, team-oriented sales personality and outstanding personal customer skills, you take responsibility for ensuring that every customer receives a consistent World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels. You are a leader in the branch, personally executing a high level of customer service and modeling these behaviors to the staff.

What You'll Do:
*Work in direct collaboration with the Branch
Manager to:
oTrain, motivate, develop, and coach employees.
oAccept responsibility for individual and
overall branch sales, and customer experience performance.
oNourish branch enthusiasm for participating in
product promotion and other areas of opportunity.
oTrack and report branch performance.
oMaintain the operational integrity of the
branch.
oEnsure proper controls are maintained over all
branch operational processes and regulatory requirements.
oCommunicate new and/or changed policies and
procedures to branch staff.
oDevelop and implement sales programs and
maintain a positive sales and service environment.
oDevelop and maintain effective lobby
management and customer outreach efforts.
oMaintain and utilize Salesforce platform.
*Manage referral targets on both an individual
basis as well as for the branch team, leveraging a needs-based, consultative
sales approach and online produce recommendation guides.
*Proactively identify, report, and resolve
customer issues... For full info follow application link.

"Rockland Trust is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. We recognize that in competitive financial services markets, employees make the difference between an ordinary company and an excellent one. Employees come to Rockland Trust with different backgrounds and experiences. These differences together can result in greater creativity, better insights, and improved decision-making, all vital to Rockland Trust's success in the New England marketplace.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ... or email ... for assistance. "