Packaged Gases Customer Service Representative - Tulsa OK

Position Summary - CUSTOMER SERVICE REPRESENTATIVE
Manages sales campaigns with the intent of either scheduling appointments forsales to improve sales productivity or by gaining business via directquote/follow up. Assesses customer satisfaction with MTG products and servicesvia conducting surveys and provides insights for addressing customer concerns.Works closely with SBU Sales Leaders, Sales, Corporate Marketing and CustomerService.

Position Accountabilities
Place outbound calls with the prime purpose of scheduling appointments forsales with new or existing customers, notifying sales of committed appointmenttimes and then following up with a courtesy call to determine customersatisfaction/needs.
Provides quotes or completes the sale, if campaign appropriate to directly gainnew business.
Probes and identifies problematic situations/opportunities that could protector yield new business for MTG and communicates the information to theappropriate function for follow up.
Restocks store merchandise as needed. Arranges stock on shelves or racks in salesarea and keeps merchandise in order. Marks or tickets merchandise.
Manages requests for products, price and technical information.
Assist in warehouse in shipping & receiving, inventory stocking, cleaning,labeling, or other tasks.
Maintains showroom cleanliness by procedures set forth by management.
Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.
Tracks result of outbound campaign efforts.
Backs up inbound customer service, as needed.
Comply with all DOT and OSHA regulations.
Ensure all safety rules are strictly observed.
Perform other projects and duties as assigned.
Qualifications
High School Graduate with diploma and/or prior experience in outboundcalling/inside sales, outside sales or marketing desirable.
Excellent customer service skills. Ability to establish and manage customerrelationships
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals.
Ability to learn MTGs business/product types/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Physical Demands:
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Reaching - Frequently
Handling - Frequently
Communicate/Talking - Constantly
Communicate/Hearing Constantly
Repetitive Motions- Occasionally
Coordination -Frequently

Pay range is $27-$30 per hour

Matheson is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AA M/F/VET/Disability