Home Shopping Department Manager

The Home Shopping Department (Drive-Up & Go) Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the StreetSide leader at store level and is responsible for achieving e-commerce productivity goals while maintaining superior guest service and satisfaction. He/She provides ongoing technical training, coaching, and development of the StreetSide team.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

• Responsible for the sourcing, interviewing, and selection of all e-commerce team members

• Responsible for the training, scheduling, performance management (to include discipline, separations, etc.) for all e-commerce team members to ensure product meets guest demand in an effective and controlled manner

• Accurately selects the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service

• Sets and notifies team members of daily operational goals to gain team buy-in

• Monitor product movement and notify Grocery team when adjustments in ordering are needed

• Assist E-Commerce team in workload management, monitoring out of stocks and checking product substitutions when necessary

• Assist with overall guest and team member safety

• Designates and assigns trainers as necessary

• Greets and speaks politely with every guest on premises

• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older

• High school diploma or equivalent

• 3-5 years Grocery retail experience required

• Must maintain Certified Food Safety Manager certification

• The StreetSide Manager is required to work a minimum of 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs

• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking

• Must be able to lift up to 70lbs and stand for long periods of time (up to 6 hours)

• Ability to function as a team member and get along with others

• Ability to accept supervisory coaching related to performance, work habits and attitude

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.