Dispensary Associate

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units - Wana, Jetty, and Acreage - realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you'll work for: Greenleaf Apothecaries

Our Culture:

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Dispensary Associate

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross-trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID's and admitting customers. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short- and long-term disability insurance, paid time off, holidays, and other paid leaves of absence.

How you'll make a difference:

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy
• Resolve customer inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure high standard of customer service
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.)
• Other duties as assigned

Skills to be Successful:

Education and Experience:

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month
• Experience in a fast paced customer service role preferred
• Medical Marijuana knowledge a plus

Computers and Technology:

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company's Point of Sale & Patient data management software systems