Service Operations Assistant

The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment. This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution.

Customer Service & Experience

• Deliver fast, friendly, and accurate service at all times
• Assist customers with inquiries, issues, and service recovery
• Promote a positive checkout experience and resolve concerns professionally
• Support initiatives that improve customer satisfaction and loyalty

Front-End Operations

• Assist in overseeing checkstands, self-checkout, and service desk activity
• Help manage customer flow and ensure proper staffing during peak times
• Ensure compliance with cash handling, register accuracy, and POS procedures
• Monitor front-end conditions to keep operations running efficiently

Team Leadership & Support

• Provide direction, coaching, and daily support to front-end employees
• Assist with training new hires and reinforcing service standards
• Monitor productivity and help maintain accountability across the team
• Promote a positive, team-oriented work environment

Merchandising & Store Standards

• Maintain clean, organized, and fully stocked front-end and service areas
• Support execution of impulse displays and promotional setups
• Ensure signage and pricing are accurate and up to date
• Maintain safety and cleanliness standards at all times

Administrative & Compliance

• Assist with scheduling, timekeeping, and labor support
• Support cash office functions such as pickups, loans, and audits as needed
• Ensure adherence to company policies, safety procedures, and compliance standards

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer and cash handling knowledge
• Flexible schedule including evenings, weekends, and holidays

• Customer Focus
• Communication Skills
• Leadership & Team Support
• Problem Solving
• Time Management
• Operational Execution

• Fast-paced retail store environment
• Frequent standing, walking, and interaction with customers and team members
• Occasional lifting and front-end support tasks