Customer Service Representative

Start your new career as a Customer Service Representative with MAU at our client in Douglasville, GA. As a Customer Service Representative, you will serve as the primary point of contact for customers by processing orders, handling inquiries, coordinating shipments, and ensuring exceptional customer satisfaction. This is a temp-to-hire opportunity.

What We Offer:

• First Shift
• Temp-to-hire
• Health Benefits
• Dental Insurance
• Paid Time Off

What We're Looking For:

• High school diploma or equivalent
• 2-4 years of customer service, inside sales, or related experience
• Strong communication and organizational skills
• Experience handling quotes, orders, and customer correspondence
• Proficiency with data entry and order management systems
• Ability to multitask and work in a fast-paced office environment
• Strong attention to detail and problem-solving skills
• Excellent attendance and punctuality

What You'll Do as a Customer Service Representative:

• Maintain customer account information and assist with forecast tracking
• Respond promptly to customer inquiries and correspondence
• Process customer quotes, sales orders, purchase orders, schedule changes, and cancellations
• Partner with external sales teams on pricing and non-standard quotes
• Ensure accurate order entry and coordinate ship dates with production teams
• Enter and retrieve customer and inventory information using internal systems
• Track delivery schedules and coordinate with shipping and transportation teams
• Prepare daily and monthly reports related to quotes, orders, scheduling, and sales forecasts
• Support quality and production teams with order documentation and shop order entry
• Assist with marketing materials, sample packages, and trade show coordination
• Answer incoming calls and direct inquiries to the appropriate departments
• Maintain a high level of professionalism, attendance, and punctuality