Customer Service Representative (Temp)

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Position Summary The Office Clerical / Customer Service Representative provides comprehensive administrative and customer service support to ensure efficient daily operations within the office, warehouse, and delivery environments. This role requires close coordination with drivers, customers, internal departments, and accounting to maintain accurate records, support delivery scheduling, and ensure documentation compliance. **THIS IS A TEMPORARY POSITION NOT INTENDED TO EXCEED 90 DAYS** Essential Duties and Responsibilities Review and manage inbound emails daily, including delivery requests, customer correspondence, and appointment scheduling. Monitor and process Return Goods Authorizations (RGAs) using Smartsheet; ensure accurate completion and proper documentation for returned materials. Communicate with internal departments and vendors to resolve order discrepancies, including missing quantities and requesting new TR inputs. Answer, transfer, and respond to inbound phone calls regarding delivery scheduling (Distribution Center and Lumber), product availability, and confirmed due dates, including gypsum wallboard products. Check in incoming drivers, verify delivery documentation, make copies of paperwork, and log deliveries into department folders, live tracking sheets, and Oracle. Log lumber receipts into live reporting sheets and maintain accurate delivery records. Scan, save, and organize all driver documentation, including Proof of Delivery (PODs), into Oracle and internal filing systems. Prepare and maintain daily logs of deliveries and paperwork; distribute copies to Accounts Payable by the end of each business day. Receive and review weekly Aging Reports from Accounting; validate that orders are received as scheduled and reconcile records for assigned locations. Identify missing PODs, follow up on incomplete documentation, and ensure all required paperwork is returned, signed, and properly recorded. Process credits, freight chargebacks, and billing-related adjustments as necessary. Complete required documentation for RGA returns and coordinate submission to the receiving team. Provide outbound customer communication as needed to resolve delivery issues, confirm information, and address service concerns. Maintain consistent organization, accuracy, and confidentiality in all records and communications. Basic Qualifications High school diploma or equivalent; associate degree or coursework in supply chain, business, or a related field preferred. Strong attention to detail and organizational skills. Basic understanding of purchasing and inventory processes. Proficiency in Microsoft Office applications (Excel, Outlook); ERP system experience, including Oracle, preferred. Excellent communication, customer service, and problem-solving skills. Ability to work independently and collaboratively as part of a team in a fast-paced environment. Work Environment Office-based role with occasional visits to warehouses or production areas. Standard working hours with flexibility during peak operational periods. Additional Responsibilities This position may be required to perform additional duties and responsibilities as assigned to support business needs and operational requirements. Duties may vary and are not limited solely to those outlined above. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Supply The Clayton story began in 1956 with a simple but powerful mission - helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members - join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization. Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.