Retail Operations Manager

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Retail Operations Manager role:

The Retail Operations leader is responsible for building, standardizing, and scaling operational excellence across all retail locations. This role ensures stores operate efficiently, consistently, and in alignment with brand standards, while enabling growth through new store openings, process innovation, and best-in-class inventory management. This individual partners cross-functionally with Retail, Planning, Merchandising, Finance, and Facilities to deliver a seamless and elevated store experience that drives sales, profitability, and team productivity.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Strategic Leadership & Business Ownership

Define and evolve the retail operating model to support rapid fleet expansion and revenue growth

Partner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalability

Own key operational KPIs, including store productivity, labor efficiency, and contribution to profitability

Build and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scales

Serve as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless execution

Standard Operating Procedures (SOPs)

Develop, document, and maintain scalable SOPs across all areas of store operations

Create a centralized and easily accessible operations playbook for store teams

Ensure consistency across locations while allowing for market-specific nuances

Continuously audit and refine processes to improve efficiency and reduce friction in-store

Partner with field leadership to ensure adoption and compliance

Training & Enablement

Design and implement operational training programs for store teams and leadership

Partner with L&D (or build from scratch) to create onboarding tools, certification programs, and ongoing education

Develop training materials for systems, inventory processes, and operational workflows

Support field leaders in driving accountability and operational excellence across all shift

Identify gaps and proactively evolve training based on business needs and store feedback

Program Exploration & Implementation

Identify, evaluate, and pilot new tools, systems, and operational programs (e.g., RFID, workforce management, POS enhancements)

Build business cases for new initiatives, including ROI and scalability

Lead end-to-end implementation, including testing, rollout strategy, and training

Establish success metrics and continuously optimize programs post-launch

Stay ahead of industry trends to bring innovative solutions to the retail fleet

New Store Openings

Own operational readiness for all new store openings

Develop and execute store opening checklists, timelines, and cross-functional alignment plans Partner with Real Estate, Store Design, and Visual Merchandising to ensure seamless execution

Oversee setup of systems, inventory processes, back-of-house organization, and operational flow

Provide on-site or remote support during openings to ensure a strong launch

Facilities & Maintenance Oversight

Partner with Facilities to manage ongoing store maintenance and repair needs

Establish clear processes for issue reporting, escalation, and resolution timelines

Track and analyze maintenance trends to proactively address recurring issues

Ensure stores consistently meet brand standards and provide a best-in-class environment

Support budgeting and vendor management related to facilities

OpEx Budget Support

Provide input into store-level operating expenses, including supplies, maintenance, and operational tools

Partner with Finance to track, forecast, and manage OpEx across the fleet

Identify cost-saving opportunities without compromising store experience

Support development of scalable budgeting frameworks for new and existing stores

Inventory Management

Own end-to-end inventory processes across all stores

Develop and enforce best practices for receiving, transfers, cycle counts, and inventory accuracy

Partner with Planning and Allocation to ensure optimal product flow and in-store availability

Lead shrink reduction strategies and investigate discrepancies

Implement tools and processes (e.g., RFID) to improve visibility and accuracy

Establish reporting and KPIs to track inventory health and operational performance

Minimum Qualifications:

5–10+ years of retail store and retail operations experience (multi-store, high-growth environment preferred)

Strong understanding of inventory management, store systems, and operational workflows

Experience leading new store openings and scaling retail infrastructure

Proven ability to build SOPs and training programs from the ground up

Analytical mindset with experience managing budgets and operational KPIs

Strong cross-functional leadership and communication skills

Highly organized, detail-oriented, and solutions-driven

In office (Cerritos)

Ability to travel up to 60% for store visits and New Store Openings

Success Metrics (What “Great” Looks Like)

Consistent execution of SOPs across all stores

Improved store efficiency and reduced operational friction

High inventory accuracy and reduced shrink

Successful, on-time, and well-executed store openings

Adoption and ROI of new operational programs

Strong field feedback and team enablement

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

A reasonable estimate of the current base hourly/salary range is $110,000 to $115,000.

ATTENTION:

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