Customer Service Representative

Customer Service Representative Location: Tampa, FL Pay: $22-$24/hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM Employment Type: Temp-to-Perm Position Overview We are seeking a Customer Service Representative to manage the end-to-end customer experience by accurately processing customer data, maintaining strong internal and external relationships, and resolving issues efficiently. This role plays a key part in ensuring customer satisfaction through proactive communication and problem-solving. Key Responsibilities Answer incoming customer service tickets, phone calls, and Microsoft Teams messages in a professional and courteous manner Provide full-cycle support to customers, sales representatives, and service teams Collaborate cross-functionally to resolve customer issues and meet client needs Maintain accurate records and documentation within the ERP system Act as an account advocate, managing complex inquiries requiring high-touch service Proactively communicate updates, delays, and important information to customers Investigate and resolve billing concerns (shipment tracking, pricing discrepancies, credit memos, etc.) Support order entry, quoting, and follow-up on credit hold orders Identify and remove barriers impacting product quality, delivery timelines, and customer satisfaction Generate and review customer-specific reports for accuracy Recommend improvements to enhance the overall customer experience Required Qualifications High School Diploma or GED 2+ years of customer service experience Strong written and verbal communication skills Experience handling inbound phone calls Comfortable with computers and learning new systems (including AI-based tools) Preferred Qualifications B2B customer service experience Experience in manufacturing, installation, maintenance, or repair environments Familiarity with ERP systems (order entry, quoting, returns) Experience with ticketing systems Proficiency in Microsoft Office Strong time management skills Key Competencies Customer Focus Attention to Detail Strong Interpersonal Skills Effective Communication & Listening High Energy and Initiative