Retail Store Supervisor (23)

  • Goodwill Industries of Central Michigan's Heartland
  • Mason, Michigan
  • Full Time

No Late Nights!

Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

  • Employee discount at our retail stores.
  • 4 weeks of paid time off in your first year, eligible to start using after 90 days.
  • Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
  • Supplemental Life Insurance.
  • Financial Coaching - budgeting, debt payoff, credit collection knowledge, and more.

Purpose or General Objective: To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.

Job Duties:

  • Continually support and work cooperatively as team players with all members of retail and upper management as well as all other departments within GICMH.
  • Serve as positive, productive role model to all employees, participants and customers.
  • Appropriate and professional verbal communication, appearance, and actions.
  • Comply with and enforce all agency policies and procedures.
  • Provide a high level of customer service.
  • Assist store management in meeting or exceeding monthly production plan, as directed, while also ensuring all company quality and quantity standards are met.
  • Assist in completion of store staff work schedules, as directed by store management
  • Review and respond to customer complaints in a professional manner.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.

Physical Requirements:

  • Ability to reach, bend, twist and lift up to 50 pounds on a regular basis.
  • Ability to push/pull carts with up to 60 pounds for force on a regular basis.
  • Must be comfortable handling new and used items including but not limited to: clothing, furniture, dishes, shoes, books, and other items.

You must have:

  • Valid driver's license, reliable transportation, and acceptable driving record. This allows you to drive back and forth to trainings, make bank deposits, and get items from other stores as needed.
  • High school diploma or GED

Preferred Requirements:

  • Minimum of 1 years of management experience preferred

  • Minimum of 3 years customer service experience preferred

Job ID: 518403299
Originally Posted on: 4/23/2026

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