Superviseur de la vente au detail, Marchandisage/Retail Supervisor, Merchandising - Carrefour Laval

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread thats run through those five decades is the phenomenal people that make up our brand our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

Weve built our brand on staying true to our roots while always being out in front of whats next. If you want to be part of an iconic American brand, and help lead the way for where were headed, wed love to have you join us.

Dans le cadre de ce role, vous soutiendrez lequipe de direction du magasin en realisant les taches qui vous seront confiees. Vous servirez de mentor et de modele pour les employes afin de veiller a ladoption des bons comportements de service et a lexecution des taches dans vos domaines dexpertise. Vous vous concentrerez sur la direction des processus ou des domaines dactivite, lexecution des taches et le maintien du rendement pour garantir latteinte des objectifs. En collaboration avec votre equipe de direction, votre role consiste a former et a encadrer votre equipe et a susciter des comportements permettant doffrir une experience en magasin inegalee.

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience."

• Servir de modele pour votre equipe afin de realiser les priorites en magasin, en mettant le client au centre de toutes les preoccupations
• Aider lequipe de direction du magasin a collaborer efficacement avec les employes et veiller a ce que les taches soient effectuees en temps opportun et de maniere efficace
• Developper une expertise dans le domaine fonctionnel specialise assigne et la partager avec les autres
• Participer aux taches ou aux procedures de travail avant ou apres la fermeture du magasin, selon les besoins, y compris a louverture ou a la fermeture du magasin
• Ecouter et poser des questions pour solliciter de la retroaction afin de comprendre les besoins et de fournir un bon service
• Gerer les interactions de nature particuliere ou complexe avec les clients
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

• Communiquer ses attentes de facon claire et directe et donner de la retroaction
• Etre apte a utiliser efficacement la technologie, a interagir avec les clients et a mobiliser son equipe pour latteinte des objectifs
• Etre en mesure de diriger efficacement les autres et de les inspirer au moyen de lencadrement et du mentorat
• Demontrer de linteret envers lamelioration et le perfectionnement continus
• Maitriser les connaissances et les pratiques liees au poste et au domaine (ajouter le domaine fonctionnel ici)
• Analyser les processus ou le flux de transactions pour determiner la cause profonde des erreurs
• Au Quebec: Doit etre capable de parler francais.
  
• Provides clear and direct communication of expectations and gives feedback
• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to effectively lead and inspire others through coaching and mentoring
• Demonstrate interest and initiative towards continuous improvement and growth
• Research process or transaction flow to identify root cause of errors
• In Quebec: Must be able to speak French.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees