CUSTOMER SERVICE ASSOCIATE IV - Hybrid

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE Connectivity's Customer Service Team interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Key point contact/liaison for customers within assigned territory

Oversee Customer Order Fulfillment within the order to cash process

Provide pricing and availability of material to customers

Process orders as needed and any required changes

Provide product data and technical information to customers

Work with TE employees to resolve delivery issues

Expedite and Escalate orders

Process customer complaints

Process and coordinate returns

Resolve customer billing issues/residuals

Process billing adjustments

Backlog management

Case management within Salesforce

Work collaboratively with key internal departments to address customer issues

Provide support to Sales Managers and Manufacturer Representatives

Engage and collaborate with sales, product management, planning, pricing and shipping

Identify opportunities to drive solutions and continuous improvements for customer satisfaction

This is a Hybrid position requring 2-3 days in office.

• Requires 3-5 years of related work experience.
• High school diploma or equivalent.
• Completion of an AA degree or equivalent is preferred.
• Salesforce and SAP experience is preferred.

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

COMPENSATION
Competitive base salary commensurate with experience: $46,800 $70,200 (subject to change dependent on physical location)
Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.