Retail Sales Associate

Retail Sales Associate

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original milliondollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our centuryplus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview:
As a Retail Sales Associate at The Hermitage Hotel’s Rose Boutique, you will deliver a world-class, highly personalized shopping experience within a landmark luxury environment. You are a brand ambassador, cultural storyteller, and expert in high-touch service who ensures each guest interaction reflects the elevated standards of our historic luxury property.

3. Key Responsibilities

Guest Experience & Service Excellence

• Greet guests with poised professionalism and tailored warmth, providing personalized styling recommendations and product guidance.
• Anticipate and fulfill guest needs with refined discretion, enhancing each visit through thoughtful, high-touch retail interactions.
• Offer curated suggestions and storytelling to elevate product value and create emotional connections with guests.
• Close each engagement with gratitude, personalization, and confident service follow-through.

Sales, Clienteling & CRM

• Meet or exceed individual and boutique sales goals through expert product knowledge and guest relationship building.
• Maintain and utilize client profiles to track preferences, purchases, and special dates for follow-up and engagement.
• Schedule and manage client appointments, product restocks, and boutique event invitations.
• Drive return visits through personalized service and consistent follow-up touchpoints.

Omnichannel Operations & Order Fulfillment

• Accurately process in-person, phone, and online transactions via POS and clienteling systems.
• Collaborate with hotel concierge, front office, and shipping teams to coordinate in-room or on-property guest deliveries.
• Prepare all orders with luxury presentation—gift wrapping, packaging, and written notes in alignment with brand standards.

Visual Merchandising & Inventory Management

• Execute daily opening and closing procedures, including floor resets, product staging, and system readiness.
• Maintain boutique appearance to luxury visual standards, including display upkeep and cleanliness.
• Conduct regular inventory counts, ensure product accuracy, and flag restock needs or discrepancies.
• Proactively reset boutique during high-traffic periods or special events to optimize flow and guest experience.

Collaboration & Brand Stewardship

• Partner with hotel departments (concierge, events, front desk) to ensure seamless guest journeys across touchpoints.
• Attend trainings, stay current on boutique offerings, and embody the traditions of The Hermitage Hotel and Rose Boutique.
• Execute on strategic projects and operational initiatives with discretion and adaptability.
• Act as a cultural ambassador, upholding brand voice, historical narrative, and refined visual storytelling.

4. Qualifications & Requirements

Required Experience & Skills

• Minimum 2 years’ experience in luxury retail or hospitality, preferably within boutique hotel or designer brand environments.
• Proficiency with POS systems, Microsoft Office Suite, and CRM/clienteling platforms.
• Fluent in English (verbal and written); multilingual skills highly valued (Spanish, French, Arabic, Mandarin, etc.).
• Available to work evenings, weekends, holidays, and peak hotel periods.
• Must be 18 years of age or older.

Soft Skills & Behavioral Competencies

• Interpersonal Awareness: Adapt communication based on guest cues and preferences.
• Active Listening & Adaptability: Listen beyond words to recommend thoughtful solutions.
• Attention to Detail: Flawless execution in handling cash, packaging, and boutique presentation.
• High-Touch Communication: Use of names, honorifics, and handwritten notes to elevate personalization.
• Discretion & Integrity: Protect guest privacy and handle sensitive or VIP interactions confidentially.
• Team Collaboration: Work seamlessly with internal teams to deliver unified luxury experiences.

Preferred Qualifications

• Experience with high-end retail clienteling tools and systems.
• Background in historic or cultural heritage environments.
• Strong aesthetic sense and visual storytelling ability.

5. Why This Role Shines at The Hermitage Hotel

As The Hermitage Hotel’s exclusive Rose Boutique Retail Sales Associate, you're not simply selling—you're contributing to over 110 years of Nashville history. You act as a cultural steward and experience curator, presenting curated local artistry within a world-class hotel setting and maintaining standards of excellence, accountability, integrity, teamwork, tradition, and community—the very core of The Hermitage mission.

If you bring polished energy, deep brand storytelling, and delight in personalized guest moments, you’ll take your place among hospitality professionals who craft legacies rather than transactions—and most importantly, ensure every guest feels like they’ve truly “met me at The Hermitage.”

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

· Flexible Schedule

· Must be available for Weekends/ Holidays

· Morning/Day/Night Shifts

· Shift Length 4-8 (+) Hours

· Part Time range up to 28 Hours per week

· Full Time range up to 40(+) Hours per week

· Location: In Person

8. Compensation

· Starting at $18.00 an hour

· Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.

Job Types: Full-time, Part-time

Work Location: In person