Cage Cashier (Horseshoe Bossier) Full Time (Grave)

The Cage/CR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. This position also requires the responsibility for greeting and activating players Caesars Rewards card and working the promotion area during entry activation.

• Adhere to and practice customer service standards.
• Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions.
• Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments.
• Must be able to explain and communicate current casino programs and promotions to players.

• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Self-Redemption units
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Issues comp. in accordance with department comp and guidelines.

• Ensure excellent guest service and demonstrate a sense of urgency while performing duties
• Always present oneself as a credit to the department Serves as Caesars Rewards and customer service role model for other employees.
• Adheres to the company service standards
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Protect company assets.
• Provide assistance to other departments.
• Must be able to read, write, speak and understand English.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Attend department meetings and information sessions.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
  

QUALIFICATIONS:

• High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
• Organizational abilities necessary for completion of tasks in timely manner.
• Excellent customer service skills essential in dealing with personnel and customer base.
• Cash Handling Experience
• Ability to maintain composure and excellent guest relations under all circumstances
• Strong interpersonal and teamwork skills
• Emphasis on well-groomed appearance to ensure and promote positive image.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customer demands in a fast paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder.
• Must be able to tolerate areas containing second hand smoke.
  

CAESARS ENTERTAINMENT RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHEN NECESSARY.