Operations Coordinator

Job Summary:

We’re a growing, client-focused kitchen and bath remodeling company known for delivering high-quality craftsmanship and outstanding service. We’re looking for a proactive, detail-oriented Front Desk Operations Coordinator who thrives in a fast-paced environment. This role is critical to keeping project flow smooth, coordinating communication between clients and contractors, and ensuring all operational aspects from scheduling to sourcing are handled efficiently and professionally. Strong negotiation skills with vendors and subcontractors are essential.

Key Responsibilities:

• Serve as the first point of contact at the front desk for clients, vendors, and subcontractors.
• Coordinate daily contractor schedules and lead morning project meetings.
• Maintain and update the weekly master project schedule to ensure workflow efficiency.
• Use 2020 Design software to create permit layout drawings and support project planning.
• Order materials, track deliveries, and coordinate pickups for job sites.
• Maintain clear and consistent communication with clients throughout the entire project lifecycle.
• Schedule and attend job site inspections and conduct weekly site visits to monitor project progress.
• Manage and document change orders, ensuring client approval and proper communication with the team.
• Research, negotiate, and coordinate with both new and existing vendors for materials and services.
• Ensure the showroom is organized, styled, and presentable at all times.
• Occasionally assist with light material delivery to job sites.
• Support brand presence by managing and creating content for the company’s social media platforms.

Required Experience & Qualifications:

• Prior experience in construction, remodeling, or operations coordination.
• Strong negotiation skills, especially when working with subcontractors and vendors.
• Experience with 2020 Design software (preferred).
• Strong organizational skills with the ability to multitask and adapt quickly.
• Excellent verbal and written communication; strong customer service mindset.
• Bilingual (Spanish-speaking) is a plus.
• Valid driver’s license and reliable transportation required.
• Experience in a front desk, receptionist, or customer-facing administrative role is a plus.