E-Commerce Associate

Job Title: E-Commerce Associate

Department: E-Commerce Associate

Reports to: ReStore

Time Commitment: Full-time, 40 hours a week

Level: B

Compensation: $17.34 - $20.61*; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.
*For details on the compensation, see Your Compensation section below.

Application Deadline:
Your application will be accepted on a rolling basis until the position is filled. We will not actively screen applications received after the deadline. Review of late applications is conducted at the discretion of the hiring manager.

Note to Candidates:

We strongly encourage you to apply, even if you dont believe you meet every one of the qualifications described . Habitat is an organization committed to building a diverse and inclusive organization which means that we recognize that sometimes the best candidate may have a less traditional background. We acknowledge that requirements for educational and experience minimums create invisible barriers for historically oppressed populations in pursuit of employment. Combined with our equity practices, we focus on candidates abilities to excel within the responsibilities of the position, based on their experience found inside and outside formal education and/or work history. We welcome applicants from all communities, and strongly encourage Black, indigenous, and people of color, women, people with disabilities, immigrants, and members of the LGBTQ+ community to apply for this position.

Who You Are:
You are a person who is motivated and detail-oriented with a passion for online retail. Energized by the idea of helping drive sales growth through efficient e-commerce operations, you are eager to play a hands-on role in the success of a mission-driven organization.
You thrive while multitasking, where you are responsible for preparing products for online sale, ensuring high-quality listings, coordinating customer pick-ups, and providing excellent customer service. Comfortable behind a computer screen as you are on the warehouse floor, you move between tasks with ease and initiative.
A team player at heart, you bring a strong sense of accountability, are proactive in managing inventory, and enjoy supporting volunteers. You take pride in maintaining an organized and efficient workspace and are motivated by the knowledge that the work contributes directly to Habitats mission of building homes and hope in the community.

Who we are:

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.

Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our
Equity Statement and
Cultural Compact are living, breathing documents that we continually work toward.

Please visit our website and social media pages to learn more.

Youll be responsible for:
Online Sales Operations:

• Prepare products for sale received from our donation pick-up team and vendors.
• Stage, photograph, and post items for sale within 48 hours of arrival.
• Develop a mentality to comp-shop online to find competitive pricing and priced items that arrive for sale.
• Process and prepare orders for customer pickup or shipping.
• Support volunteers through engagement and clear direction during their shifts.
• In collaboration with the E-Commerce Manager, mark down items that have not sold in a pre-determined time frame.
• Answer phones and respond to email inquiries.
• Occasional special event booth/table assistance.
• Engage in appropriate communication channels to stay informed during shift via communication channels such as Slack, Teams, etc.

General Warehouse Responsibilities:

• Assist with warehouse inventory stocking when product is received from direct vendors.
• Assist in keeping the warehouse clean and organized, including disposing of trash, recycling, and maintaining a safe and efficient workspace.
• Engage in appropriate communication channels to stay informed when the E-Commerce Manager is out of office.
• Additional duties as assigned

To be successful in this role, youll be able to**:

• Adapt and be flexible to learn in an evolving business environment.

• Provide excellent customer service, including resolving customer concerns.
• Communicate effectively.
• Multitask.
• Prioritize and exercise sound judgment in the selection of merchandise.
• Be excellent with oral and written communication skills; effective with diverse audiences.
• Be proficient with computer programs, or willing to learn software.
• Work independently when necessary.
• Research and write accurate descriptions for product listings.
• Work a flexible schedule, including weekends.

**Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.

To be considered above and beyond the average candidate in this role, youll also:

• 1-year minimum relevant work experience in a retail or warehouse environment.
• Experience buying or selling on an e-commerce marketplace (eBay, Mercari, PoshMark, etc)
• Experience handling, packaging, and shipping items.
• Familiar with lighting and photography basics.
• Familiar with Canva and/or app-based photo editing.
• Forklift experience preferred but not required. Forklift training will occur within three months of hire.

Your work environment and activities:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Your Work Schedule:

• 40-hour work week, generally Tuesday Saturday 8:30am-4:30pm; some occasional evening or weekend work may be necessary based on the need of the store.

Your Compensation:
We aim to offer competitive pay and benefits and are committed to equity and transparency in compensation. Basing compensation on a candidates willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated, particularly for historically oppressed groups.
We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidates competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $17.34 - $20.61 per hour , not exceed the range midpoint. The full range for this position is $17.34 - 24.28 per hour .

Your Benefits Package:
We offer a comprehensive benefits package that includes:

• 100% employer-paid health insurance (medical, vision, alternative care, prescriptions) for employee; 50% paid for dependents
• 100% employer-funded Health Reimbursement Account (HRA)
• 100% employer-paid dental insurance for employee; 50% paid for dependents
• 100% employer-paid disability insurance
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan
• Flexible Spending Accounts (FSA)
• Life insurance
• Employee Assistance Program (EAP)

What to expect when you apply:
We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your
resume,
cover
letter, and provide
three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact
... .
Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.
Apply on our careers page here: We will begin reviewing applications 1-2 weeks from submission, and hope to begin the screening and interview process afterwards.

If offered the position, and prior to starting work, you will be asked to complete a background check that includes a criminal record history record and motor vehicle record. Information from your background check will not necessarily preclude employment but will be considered in determining your suitability for this position.
Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ the best qualified people for all our positions in a manner that does not discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.