Motel Manager/ Cashier/ Cleaner

We are a charming 16-room motel located in Hatfield, PA a vibrant tourist area. We are seeking a dedicated and highly organized individual to serve as our full-time, on-site Motel Manager. This is a hands-on role requiring a proactive and resourceful individual capable of managing all aspects of the motel's daily operations independently.

Job Summary:
The Motel Manager is responsible for the efficient and profitable operation of our 16-room motel, ensuring a positive guest experience, maintaining the property to a high standard, and managing all day-to-day tasks with minimal direct supervision. This role requires a self-starter with excellent organizational, communication, and problem-solving skills, capable of working independently and taking ownership of all aspects of the motel's success.
Responsibilities:
Guest Services:
Provide exceptional customer service to all guests, ensuring a welcoming and comfortable stay.
Handle guest inquiries, reservations (via phone, online platforms, and in-person), check-ins, and check-outs efficiently and accurately.
Address and resolve guest complaints and issues promptly and professionally.
Maintain a thorough knowledge of motel amenities, local attractions, and services to assist guests.
Ensure guest privacy and security are maintained at all times.
Operations Management:
Oversee all daily operations of the 16-room motel, ensuring smooth and efficient workflows.
Manage room inventory and availability to maximize occupancy and revenue.
Perform cleaning duties to ensure rooms and common areas are clean, well-maintained, and presentable.
Perform light maintenance tasks and report any significant maintenance needs promptly.
Ensure compliance with all safety regulations and motel policies.
Financial Administration:
Handle cash and credit card transactions accurately, including daily balancing and end-of-day procedures.
Manage petty cash and track expenses.
Assist with budget adherence and cost control.
Generate basic reports on occupancy, revenue, and expenses as required.

Maintenance and Housekeeping (Hands-on Role):
Perform daily cleaning of common areas, including the lobby, hallways, and any public restrooms.
Perform room cleaning as needed, including making beds, cleaning bathrooms, vacuuming, and dusting.
Ensure adequate stock of cleaning supplies and guest amenities.
Perform minor maintenance tasks such as changing light bulbs, unclogging drains, and basic repairs.
Identify and report any significant maintenance or repair needs to ownership.
Administrative Tasks:
Maintain accurate records of reservations, guest information, and financial transactions.
Manage online booking platforms and ensure information is up-to-date.
Handle incoming and outgoing mail and communications.
Assist with marketing efforts as needed (e.g., updating online listings).
Ensure compliance with all local and state regulations related to motel operations.

Qualifications:
Excellent customer service and interpersonal skills with a positive and professional demeanor.
Strong organizational and time-management skills with the ability to prioritize tasks and work independently.
Ability to handle cash and credit card transactions accurately.
Basic computer skills, including experience with reservation systems and Microsoft Office Suite (or equivalent).
Ability to perform basic cleaning and light maintenance tasks.
Strong problem-solving and decision-making abilities.