Regional Showroom Manager - East

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
The Regional Showroom Manager (RSM), reports to the Director of Showroom Global Customer Experience. In addition to overseeing showrooms in their assigned markets, the RSM supports the broader Global CX program for showrooms that includes project management, program management, and special projects/assignments.

ESSENTIAL FUNCTIONS

• Supports technology management that addresses the needs of each showroom in supporting sales, visiting Dealers, the A&D community, and customers.
• Management of internal and external resources needed to manage the overall chart of work, including repairs, product updates and showroom remodels/refreshes.
• High level project management and strategy planning.
• Oversees the showrooms and showroom staff in her/his assigned territory, with the goal of assuring the delivery of a superior customer experience and efficient operations of the showroom.
• In addition to serving as the first point-of-contact for assigned showroom managers, the Regional Manager provides direction, training, development, support, and guidance to showroom staff.
• Establishes the annual chart of work and budget for showroom operations and customer experience and provides direction/training/mentoring to showroom managers and coordinators in assigned Showrooms.
• Sets the standards for showroom operations and customer experience/hosting, including sharing best practices and benchmarking customer experience and hospitality.
• Shares best practices with local teams for planning and hosting events and gatherings in the showroom.
• Assists the showroom design team in the development, implementation and maintenance of the product merchandising strategy, including product updates and removal of product.
• Establishes a working relationship with the Regional Sales Directors and Area VPs in their assigned territory, meeting at least quarterly to identify how the showroom team can best support sales in a collaborative and unified manner.
• Other responsibilities include technology management that addresses the needs of each showroom in supporting sales, visiting Dealers, the A&D community, and customers.
• Management of internal and external resources needed to manage the overall chart of work, including repairs, product updates and showroom remodels/refreshes.
• High level experience with project management and strategic planning.
• Defines, communicates, and measures the expectations for the customer experience efforts in assigned showrooms.
• Hires, trains, manages, and evaluates the staff in each showroom in assigned markets.
• Develops goal plans and completes regular check-ins in Workday.
• Defines, documents, and implements a strategy that creates a world-class customer experience overall, and in each location.
• Supports and collaborates with the Global Marketing and Global Environments leadership to create a product presentation and customer experience that results in winning RFPs.
• Act as a resource to the Global Environments team on showroom refreshes and product updates.
• High level of independent project management delivering quality projects and meeting strict deadlines.
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's degree in Business, Project Management, Design, Architecture, or related field required. (Design degree preferred).
• 8+ years of experience in Design, and/or Customer Experience; with a thorough understanding of marketing, consulting, hospitality, and sales process is required.
• 3-5 years of experience in management required.

Skills and Abilities

• This role requires regular travel to showrooms in her/his assigned territory to evaluate showroom operations, experience, and staff.
• The Regional Showroom Manager must have the ability to travel frequently and regularly (up to 50%) sometimes with little or short notice, both domestically and internationally.
• Regional Showroom Manager East includes showroom markets in the Eastern half of US, plus Toronto, Canada.
• Will support showrooms Globally (outside of their regional area of direct responsibility).
• The ability to work a varied work schedule supporting a global program and varied time zones.

Additional Skills and Abilities

• Bilingual in Spanish/ or another foreign language a plus.
• Must have strong relationship building skills with the ability to get along with others in an engaging and excellent interpersonal, written, and technology-based communication skills, with a broad knowledge of communication, processes management, project management, and strong problem-solving skills.
• Strategic and tactical leadership capabilities; including tactical implementation skills.
• Demonstrated ability to effectively use office automation, communication, software, and tools currently used in the MillerKnoll office environment.
• Ability to effectively use CAD, Revit or Adobe InDesign.
• This role is sometimes physically demanding requiring heavy lifting and standing for long hours.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .