Customer Service Associate

Salary Not Available

Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k - $49k Per Year

Customer Service Associate

Marshall Retail Group

Occupation: Customer Service Representatives

Location: Kansas City, MO - 64153

Positions available: 1

Job #: 1097

Source: Marshall Retail Group

Posted: 3/26/2025

Web Site: marshallretailgroup.com

Job Type: Full and Part Time Positions

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Job Requirements and Properties

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Work Onsite

Full Time

Schedule

Full and Part Time Positions

Job Description Help for Job Description. Opens a new window.

Job Description

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Join our Field Team and help shape the future of retailwhere innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Benefits:

* Medical, Dental, and Vision Insurance

* Employer-Paid Life Insurance

* Disability Insurance

* Paid Time Off

* Paid Parental Leave

* 401(k) with company match

* Employee Discount

Job Responsibilities:

* Greets and assists customers throughout their shopping experience

* Maximizes sales by suggesting products and up-selling when appropriate

* Remains knowledgeable of the store's merchandise and current promotions

* Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise

* Assists with inventory and receiving of merchandise

* Replenishes backstock to maintain appropriate levels of merchandise on the floor

* Conducts markdowns of merchandise as instructed

* Perform opening/closing duties, including securing cash registers and store security

* Communicates customer complaints and inventory concerns to management in a timely manner

* If identified as a keyholder, additional responsibilities will be assigned

* Other duties as assigned

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Additional Information

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Job Requirements Job Requirements * Previous retail or customer service experience is a plus, but not required * Strong written and verbal English communication skills * Demonstrated customer service experience * Ability to multitask and resolve minor customer service conflicts * Alcohol Beverage Awareness Cared (TAM Card) may be required * Additional Security clearance may be required * Satisfactory Criminal Background Check and Drug Testing May be required Additional Requirements - CSA, CS Leads * Limited sitting * Frequent standing, walking, climbing, crouching, bending, pushing, or pulling * Normal or corrected vision and hearing * Can distinguish varying or specific colors, patterns, or materials to assist customers * Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures * Typically, indoors * Typically, in a consistent temperature * Use of fine motor hand functions * Lift 0-60 lbs with or without reasonable accommodation About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified appli

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