Work Life Customer Support Associate - Employee Assistance Program (Monday-Friday 9:30am-6pm EST) (C
- CVS Health Expired
- Augusta, Maine
- Full Time
This job ad was removed 3 hours ago.
Job Description
at CVS Health in Augusta, Maine, United States
Job DescriptionAt CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program ( EAP ) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL , Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Role Overview
+ Schedule: Monday-Friday 9:30am-6pm EST (Schedules may be adjusted based on business needs).
+ Fully remote role and is able to work anywhere in the U.S.
+ Call center is a 24/7 operation.
+ Some Holiday work is required.
What you will do
+ Handle inbound calls from members and customer leadership in a high volume, fast paced call center environment.
+ Execute both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.
+ Follow area protocols, standards, and policies to provide effective and timely support.
+ Maintain accurate and complete internal documentation of required information in each relevant system.
+ Compliance with Policies and Regulatory Standards.
+ Take direction to execute techniques, processes, and responsibilities.
+ Adhere to performance metrics including quality, call handling time, and customer satisfaction expectations.
+ Multitasking, often while speaking with our members.
+ Typing and documentation.
+ Utilize intranet and other tools to assist with call handling, often in the moment.
+ Utilize chats/IM during or in between calls for support.
+ Read emails to stay up-to-date on important plan sponsor information, process changes, and department information.
Member Support
+ Protect the confidentia
at CVS Health in Augusta, Maine, United States
Job DescriptionAt CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program ( EAP ) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL , Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Role Overview
+ Schedule: Monday-Friday 9:30am-6pm EST (Schedules may be adjusted based on business needs).
+ Fully remote role and is able to work anywhere in the U.S.
+ Call center is a 24/7 operation.
+ Some Holiday work is required.
What you will do
+ Handle inbound calls from members and customer leadership in a high volume, fast paced call center environment.
+ Execute both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.
+ Follow area protocols, standards, and policies to provide effective and timely support.
+ Maintain accurate and complete internal documentation of required information in each relevant system.
+ Compliance with Policies and Regulatory Standards.
+ Take direction to execute techniques, processes, and responsibilities.
+ Adhere to performance metrics including quality, call handling time, and customer satisfaction expectations.
+ Multitasking, often while speaking with our members.
+ Typing and documentation.
+ Utilize intranet and other tools to assist with call handling, often in the moment.
+ Utilize chats/IM during or in between calls for support.
+ Read emails to stay up-to-date on important plan sponsor information, process changes, and department information.
Member Support
+ Protect the confidentia
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