Retail Operations Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance

Retail Operations Manager
Summary This role serves as a conduit between executive stakeholders and cafes, ensuring that Bird Rock Coffee team members and their customers have a positive, enjoyable, and delicious cafe experience. This role manages multiple cafes' schedules, hiring and separation of team members, provides feedback and corrective actions, and develops leadership within the cafes. This role guides the overall vision for each store under supervision, establishes benchmarks for cafe teams, and implements policies and programs to help those teams achieve their goals. This is a salaried role and not eligible for tips.

Starting pay for this role is $71,000/yr
Responsibilities Leadership:

• Set goals for cafe staff, develop organizational capability, and model the work ethic of the company
• Create plans to support the execution of Leadership Team initiatives to achieve both operational excellence and business results. Follow up regularly to ensure cafe teams are held accountable to their specific goals
• Drive the implementation of company programs by motivating and supporting cafe teams to develop and implement action plans that meet operational and organizational objectives
• Manage through unusual events to keep cafes operating to standard
• Be available to support cafes in person in the event of staffing shortage, technical or physical emergency
• Manage with honesty, integrity, and share knowledge that promotes the culture, values, and mission of Bird Rock Coffee Roasters
• Plan, identify, communicate, and delegate key responsibilities and practices to Retail Leads to ensure a smooth flow of operations within the cafes
• Review store environments and performance indicators within cafes to identify problems, concerns, and areas of opportunity in order to provide coaching, feedback, and reviews to cafe teams and to take action and achieve operational goals

Planning and Execution:

• Create cafe implementation plans to support operational excellence and business results. Follow up consistently to ensure accountability to plans
• Monitor and manage cafe-wide management staffing levels. Ensure that there is leadership development of Leads and Retail Leads to achieve and maintain cafe operational requirements
• Utilize existing tools to identify and prioritize communications. Filter communications to Retail Leads within cafes. Communicate clearly, concisely and accurately in order to ensure effective operations at the cafe level

Business Intelligence:

• Ensure adherence to applicable wage and hour laws for nonexempt partners and minors
• Solicit customer feedback to understand customer needs and the needs of the local community
• Utilize management information tools and analyze financial reports to identify and address trends and issues in cafe performance
• Drive the implementation of cafe labor percentage goals. Monitor data, audit cafe schedules, and assist cafe teams as needed to adjust to fluctuating market conditions
• Drive the implementation of cafe cost of goods percentage goals. Monitor data, audit cafe orders and waste, assist Retail Leads teams as needed to adjust to fluctuating market conditions

Executive Summary Reporting:

• Provide summaries of key metrics to BRCR Cafes' Teams
• Sales, labor, and product rollout

Manager Development & Team Building:

• Interview, hire and staff to meet cafe sales needs
• Build and manage cafe schedules to meet labor percentage goals
• Challenge and inspire cafe teams to achieve business results
• Develop and maintain positive relationships with cafe staff by engaging in check-in conversations, occasionally joining the team behind the bar, and having one-on-one meetings with Retail Leads
• Ensure cafe staff adhere to legal and operational compliance requirements
• Manage cafe-wide cafe teams by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance. Manage ongoing performance using performance management tools to support organizational objectives
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs and by finding new, creative, and effective methods of recognition
• Manage corrective actions and team member separations as needed
• Utilize and demonstrate effective management principles and practices to create and maintain a successful team of store managers, resulting in an environment where they are valued and respected

Qualifications
Required Skills:

• Relationship building
• Multi-tasking skills
• Excellent communication between all departments and staff members
• Ability to maintain composure in confrontational situations
• Problem-solving skills
• Punctual and dependable
• Delegating tasks for efficiency
• Drive for results
• Ability to handle confidential and sensitive information
• People Management Experience (3+ years)

Preferred Qualifications:

• Retail/customer service experience (5 years)
• Cafe/food service experience (3+ years)
• Specialty coffee knowledge (1-2 years)
• Management experience (3+ years)
• Experience analyzing financial reports
• Experience in a multi-unit environment
• POS system management experience
  
  

Education:

• A college degree in business or a closely related field may substitute for a portion of the required experience
  
  

Values Fit Product Excellence: Maintain unwavering commitment to the quality and integrity of what we create. Implement systems that protect and enhance product quality across all cafe operations. Guest-Centricity: Make every decision with the customer experience in mind. Support cafe teams in delivering direct hospitality and service that delights guests. Mastery & Growth: Foster continuous learning and skill development across all cafe teams. Drive coffee knowledge development, workflow efficiency, and leadership growth within the retail environment. Systems & Standards: Hold accountability for maintaining excellence in cafe environments. Ensure cafe maintenance, aesthetic standards, process documentation, and compliance are consistently upheld. Authentic Communication: Practice Fierce Conversations principles across all interactions. Communicate with clarity, directness, and emotional presence when providing feedback, conducting performance reviews, and leading teams. Business Ownership: Understand and drive how cafe operations impact profitability and sustainability. Develop P&L awareness, efficiency, cost management, and ROI understanding across all cafe teams.

Perks and Benefits Perks:

• Employee drinks
• Coffee bean allowance
• Employee discount
• Access to professionally-led cuppings and trainings

Benefits:

• 401K with matching
• Health insurance
• Retirement benefits
• Paid Holidays
• Flexible schedule
  
  

Compensation: $71,000.00 per year

JOIN TEAM BIRD ROCK COFFEE! We are looking for exceptional, inspirational and motivated team members.

Recognized as Roaster of the Year in 2012a national once-in-a-lifetime award given by Roast Magazine Bird Rock Coffee Roasters is proud to have put Direct Sourced, Single Origin, exceptional coffee on the map in San Diego. A regular contributor to the international coffee industry, a consistent winner of scores above 90 from Coffee Review , and the North American Golden Bean Awards , the recipient of a 2023 Good Food Award , and with a Q-Grader certified Director of Coffee on site, Bird Rock's staff is sought after throughout the world for their coffee expertise. Going beyond the perfect latte, Bird Rock Coffee Roasters has a top-quality roasting program on site, a pour-over bar featuring some of the best, seasonal varietals, monthly staff cuppings, and a deep dive into the selection process and all things coffee. Bird Rock Coffee Roasters goes beyond the confines of the fair trade structure and engages in direct trade with farmers , and is proud to serve the best coffee, prepared with the utmost respect to those who grew it.

THE COMMUNITY At Bird Rock Coffee Roasters, we believe in giving backto the farmers and to our own community. Were actively involved in almost every community event in Bird Rock because its important to be part of something bigger than ourselves. Bird Rock Coffee Roasters takes pride in showcasing the talents of local artists and performers of the Bird Rock Community. To participate or inquire about displaying your artwork in Bird Rock Coffee Roasters Coffee Bar, please EMAIL Bird Rock Coffee Roasters.