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Job Title: Assoc, Store
Company: Office Max
Location: Sioux Falls, SD

Description:
Position SummaryThe Store Associate is responsible for positively contributing to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customers with a total solutions purchase. This position is also responsible for the check-in and unloading of freight, stocking merchandise on shelves and cashiering as directed.Position Responsibilities1. Seek out and engage customers in a friendly and professional manner and provide impartial, knowledgeable advice about all OfficeMax product offerings.2. Provide outstanding customer service by effectively engaging customers, identifying their needs, and offering the best solution to successfully close a sale.3. Elicit information from customers to confidently sell in all areas of the sales floor including but not limited to ImPress, Furniture, Supplies, Technology andother areas including third party resources.4. Seek and accept coaching and direction from the Store Leadership Team.5. Support the stores shrink and theft awareness program and advise management of any unusual activity using the various reporting methods provided by the company (800 number, Open Door Policy, contacting Loss Prevention or Human Resources team).6. When not with customers, keep aisles faced and shelves stocked as directed.7. Use radios and headsets to answer questions and assist store team members to recommend the best total sales solution.8. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.9. Adhere to all company policies and procedures.10. Answer the phone promptly and courteously and direct calls to the appropriate party.11. Ensure that the store is clean and organized and all pricing signage is in order. Assist in cleaning andmaintenance of the store as directed.12. Use all available resources such as Register to View Retail, OfficeMax University, and Advantage TV to further associates knowledge about the company and its offerings. Utilize that knowledge to educate customersabout OfficeMax solutions that fit their needs.13. Advise Manager on Duty of any issues, special customer requests, customer complaints, etc.14. Immediately respond and resolve any potential safety hazards, and report to Manager on Duty.15. Unload and check in freight as directed.16. Implement new merchandise planograms as directed.17. Assist in the stores data integrity process: identifying low stock levels, inventory discrepancies and report them to management to ensure an in-stock store.18. Ensure returned merchandise is restocked to the correct location and that all damaged or defective merchandise is labeled and placed in the appropriate area at the end of each shift.19. Demonstrate a commitment to OfficeMax core values.20. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.




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